Client Service Administrator I

JOB RESPONSIBILITIES

• Meet with and work closely with customer/beneficiaries concerning inquiries/problems regarding matters of account or asset administration.
• Work with Operations, attorneys, accountants, probate court, etc., on account or beneficiary matters. Consult with Wealth Advisor on more complex or sensitive issues.
• Assemble and prepare Reg 9 review documentation for Wealth Advisor and review asset mix to ensure investment ratios are accurate.
• Review transactions and fees in account for accuracy. Monitor activity to ensure accurate and timely payment for services.
• Work with Operations in order to ensure proper receipt of information and documentation needed in order to process all client requests, account set-up, etc.
• Perform daily duties including copying, time stamping documents, filing and handling calls from clients and their agents.
• Responsible for making sure client statements are received and that court accountings are filed for all accounts which require such.
• Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• High School Diploma or GED
• Customer service experience highly preferred
• Possess strong computer skills

WORKING CONDITIONS

• Normal office conditions

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Candidates may be subject to the following screenings:
Credit Check, Drug Testing, and Criminal Background Check

Community Trust Bank offers a competitive benefits package including: Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid Vacation, Sick days, and Holidays; Short Term and Long Term Disability; 401K and ESOP.