What are the responsibilities and job description for the Deposit Operations Specialist position at Community State Bank?
Are you passionate about serving your community and helping your neighbors? Are you talented, creative or hard-working? All of the above? Do you want to work in a fun and rewarding environment? As a member of the CSB team, not only will you experience our supportive work culture, but you will also receive the opportunities, tools and encouragement critical for professional growth.
At Community State Bank, we are more than just a bank, we focus on building strong successful partnerships based on respect and trust. Our goal is providing opportunity to our customers, employees, and the communities we serve.
Deposit Operations Specialist who efficiently and accurately completes everyday duties within the department. They are cross trained in all duties within the department to provide adequate coverage. Assisting not only customers, but other bank employees is required and must be done with a high level of customer service etiquette. Having the ability to detect suspicious or unusual behavior in transactions is essential for this role.
Essential Duties and Responsibilities:
· Process incoming/outgoing wires
· Answer internal/external phone calls
· Review account maintenance paperwork for accuracy
· Assist department members with duties when needed
· Decision Non-posts/Overdrafts/Returned Deposit Items
· Process debit card/ATM disputes
· Process ACH returns/NOCs
· Assist with Positive Pay procedures
· Create, maintain, and troubleshoot Business online banking
· Troubleshoot problems for customers and branches
· Safe deposit box account maintenance/audits
· Identify and return Fraudulent items
· Process levies, subpoenas, and garnishments
· Respond to account verification requests
· Attend webinars and trainings that pertain to responsibilities/duties
· Any other duties assigned
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and accurately. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education: High school diploma or equivalent GED. At least 3-5 years of banking experience or fraud prevention experience is recommended.
Responsibility and Decision-Making: Recognize any suspicious behavior and have the ability to make decisions on when to consult higher management on any transactions.
· Supervision of Others: N/A
· Physical Demands: N/A
· Work Environment: Fast paced
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