What are the responsibilities and job description for the Customer Care Representative position at Community State Bank?
The Customer Care Representative is primarily responsible for "meeting or exceeding client expectations" by providing a best-in-class client experience as a competitive advantage to current and prospective clients. This individual will be responsible for consistently answering calls in a manner that creates a strong sense of welcoming regardless of caller or call type. Calls may include general client and account questions as well complaints and other issues and will come from diverse individuals of many different backgrounds, abilities, and experiences with banking. The ability to quickly create a connection, establish a sense of rapport and professionalism, embrace a mindset of curiosity with challenging client issues, and listen with the intention of understanding are essential to the success of this role. This role works from a centralized phone center a majority of the time with some remote work opportunities.
Qualifications for this position are high school diploma, technical certificate, or equivalent required. Associate or bachelor's degree in business, finance, or related field highly desired. A minimum of two years of banking, customer service, or retail, however, background, experience, and the ability to create value are also strong considerations.
If you have a passion for building relationships and a relentless desire to do the right thing for your co-workers, customers, and community, you may be the perfect fit for our Community State Bank team. CSB hires people from a variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger. We offer amazing opportunities for career progression, and we'll work with you to explore your career path and goals. We invest in our employees and your family by providing a 401k, employee stock purchase plan, health/dental/vision insurance, educational reimbursement, volunteer opportunities in the community and a full range of additional benefits.
Pre-employment credit check, criminal background check and drug screen is required.