What are the responsibilities and job description for the Customer Service Representative position at Community Sports Partners?
America’s Got Soccer is one of the fastest-growing youth soccer programs in the country. We’re passionate about delivering fun, high-energy experiences that create lasting memories for kids and their families.
We’re looking for a Customer Service Representative to join our growing sales team. This is a full-time, in-office role focused on building relationships with families, creating opportunities, and closing deals. If you're someone who thrives in a competitive environment, loves the hustle, and gets excited about hitting targets and driving growth — we want to hear from you.
Drive Enrollment Growth
- Conduct high-volume inbound and outbound calls, emails, and follow-ups
- Convert inquiries into registrations for camps, leagues, and programs
Lead Generation & Pipeline Management
- Proactively generate new leads through outreach and follow-ups
- Build, manage, and maintain a healthy sales pipeline
- Track all interactions accurately using CRM systems
Customer Relationship Building
- Build strong rapport with parents and guardians
- Understand customer needs and recommend best-fit programs
- Deliver a high-energy, positive, and professional experience
Sales Execution
- Confidently present program offerings and value propositions
- Overcome objections and close enrollments
- Consistently meet or exceed individual sales targets
Bilingual Customer Support
- Communicate fluently in both English and Spanish
- Ensure all families feel supported, informed, and confident
Cross-Team Collaboration
- Work closely with operations and program teams
- Share customer insights and feedback to improve offerings
- Competitive Drive to Win
- You are goal-oriented and motivated by performance metrics
- Proven Sales Experience
- Background in inside sales, lead generation, or customer acquisition
- Demonstrated ability to close deals and hit targets
- Pipeline & CRM Discipline
- Experience managing leads and tracking activity in CRM systems
- Organized and consistent in follow-ups
- Strong Communication Skills
- Confident, clear, and engaging communicator
- Excellent interpersonal skills with both adults and youth
- Bilingual (English & Spanish)
- Required to effectively support our diverse community
- Self-Starter Mentality
- Able to work independently while contributing to a team environment
- Takes initiative without needing constant direction
Compensation: From $17.50 per hour
Salary : $18