Habilitation Quality and Systems Coordinator

The Habilitation Quality and Systems Coordinator is responsible for coordinating, monitoring, and promoting compliance across Day Habilitation services to ensure adherence to OPWDD regulations, OMIG expectations, Medicaid requirements, and agency policies. Working closely with the Habilitation Leadership Team, this position develops, implements, and evaluates systems that support regulatory compliance, quality service delivery, fiscal integrity, and continuous quality improvement. The Coordinator collaborates with leadership to leverage technology, including Therap, AI-enabled solutions, and the Care Coordination Organization (CCO) portal, to enhance compliance oversight, streamline processes, and improve operational effectiveness. Additionally, the Coordinator oversees activities related to Medicaid eligibility and benefit maintenance to support uninterrupted access to services and funding for individuals receiving supports.

SUPERVISORY RESPONSIBILITIES

Supervises the Habilitation Program Support Coordinator

WORKING CONDITIONS:

Will work in assigned Agency office during typical business hours.

1. Education and Experience Requirements

• • Associate's degree in Health or Human Services, or related field
  • Three (3) years of full-time experience in OPWDD setting
  • Two (2) years of relevant supervisory experience.

2. Skills, Knowledge, and Abilities

• • Strong oral and written communication skills
  • Microsoft Office – advanced experience in Excel and Teams
  • Must be technologically savvy with the utilization of scheduling software/apps or can learn new technology.
  • Excellent organizational skills.
  • Strong interpersonal skills, including the ability to effectively collaborate with all levels of employees and managers.
  • Strong problem-solving skills, including the ability to collect and analyze data.
• Verifications and Screenings
• • County clearance of criminal convictions.
  • A drug screen prior to the commencement of employment.
• Physical and Mental Requirements
• • Exercising independent judgment, managing multiple tasks, coping with stressful situations and deadlines.
  • Staying awake and alert while on duty.
  • Ability to perform sedentary physical activity of an administrative nature.

Community Services for Every1 has supported the people of our community for over 30 years. Those with intellectual and developmental disabilities, and those who are simply in need. Every day, our efforts support over 2,000 individuals of all abilities, across counties. We are here for Western New Yorkers – all of them.

Helping those in need takes very special people. And those people are the lifeblood of Community Services for Every1. They’re employees who thrive on helping and who have a passion for connecting. Who can form lifelong bonds with the people they support and make the biggest difference in the lives of fellow Western New Yorkers.

Just as we empower those we serve, we strive to empower each other. We support our colleagues through challenges and we collaborate to find the best solutions – and we work hard to help each other grow. Community Services for Every1 offers competitive starting pay based on directly related experience, generous time off, excellent benefits plans and an opportunity to grow!