ELRC Provider Services Specialist - Fairless Hills

Community Services for Children is looking for a Provider Specialist to support the Early Learning Resource Center (ELRC) in Region 16 – Fairless Hills. This role assists all Early Learning Providers, including those enrolled in Child Care Works (CCW) and Keystone STARS. A customer service mindset and an understanding of program requirements and implementation practices will be essential in this role. The Provider Specialist will ensure provider invoices are processed timely, accurately, and within the regulations set forth by OCDEL, and maintain current provider contracts services and data entry into PELICAN system.

Work Environment: We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education. We work together to prepare young children and their families to succeed in learning – and life! Our culture encourages a growth mindset and promotes work/life balance - offering generous paid time off packages and comprehensive benefits. 

Newly hired staff members will receive a $500 net monetary incentive upon completion of probation.

Job Description:

• Provide excellent customer service to all early learning providers entering the ELRC system, including childcare businesses, private/public pre-k through direct contract, phone, and email systems.
• Maintain understanding and knowledge of all Title 55, Chapter 3041 & 168 subsidized childcare regulations, TANF/Food Stamp/Former TANF and TCA Regulations, performance standards, ELRC department policies and procedures, Keystone STARS, Head Start, and Pre-K Counts.
• Reach out to childcare providers to solicit involvement in Child Care Works program. Conduct personal childcare provider interviews, and develop and complete contracts.
• Ensure that childcare providers update their program information, required elements (including market rate information), and contract information regularly and at least annually.

Requirements: 

• Associate’s degree minimum required in social work, business, early childhood/human services, or related field. 
• Prior customer service experience and strong oral and written communication skills.
• Ability to use required databases, software, and other technology - including tracking and reporting systems.
• Valid driver’s license and full-time use of vehicle, or reliable transportation to community locations as required.
  
• Experience with early childhood / childcare programming preferred.

Benefits:

• Full Time
• Low cost/rich benefits plan
• Paid leave for vacation, sick, and personal days
• Thirteen paid holidays
• Agency sponsored 401k retirement plan

*This opportunity is located in Fairless Hills, PA. It does require travel to Allentown and Quakertown for training.