Program Manager

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Dublin, Georgia

The Community Service Board of Middle Georgia is seeking a qualified individual to serve as our next IC3 Program Manager! The selected candidate will be a professional leader who has strong communication skills and provides exceptional customer service. This is a high-intensity environment and requires superior organizational skills, the ability to multi-task and prioritize daily activities. This position reports to the Deputy Director of Clinical Operations.

Responsibilities of the IC3 Program Manager:

• Oversee coordination of Wrap Supervisors and Peer staff, conducting biweekly coordination meetings
• Review and approve weekly schedules for Wrap Supervisors and Peers, ensuring coverage of required services and alignment with program expectations
• Monitor staff caseload distribution weekly, maintaining equitable assignment levels within allotted variance across staff
• Ensure Wrap Supervisors and Peer Supervisor conduct required supervisions/IPRs with staff monthly, verified through documentation audits and reviews
• Track and review supervision notes and staff activity logs weekly, ensuring completion and compliance with documentation standards through reports and meeting with supervisors
• Coordinate communication between Wrap Supervisors, Peers, and leadership by responding to and always relaying critical updates
• Monitor program workflow and service coordination, ensuring client services are delivered as scheduled, with delays addressed within allotted deadline 
• Conduct monthly coordination audits of team performance, identifying gaps and implementing corrective action plans
• Facilitate monthly team meetings with Wrap Supervisors and Peers, documenting action items and achieving completion of assigned tasks by the next meeting
• Collaborate with compliance and UM team weekly to ensure all coordinated services meet compliance standards
• Escalate operational, auth, or staffing issues through the chain of command immediately with documented follow-up until resolution
• Support Wrap Supervisors in addressing performance concerns, ensuring identified issues have documented coaching or corrective action when needed 
• Monitor staff productivity metrics (contacts, services, documentation), ensuring staff meet established productivity benchmarks monthly
• Coordinate onboarding and ongoing support for Wrap Supervisors and Peers, ensuring completion of required onboarding tasks within deadline
• Provide or coordinate training sessions annually for Wrap Supervisors and Peers, ensuring staff participation
• Maintain centralized tracking of team performance, schedules, and outcomes, updating data weekly
• Serve as the primary liaison between Wrap teams and upper-leadership, providing monthly summary reports on coordination effectiveness, staffing, and service delivery 
• Identify systemic coordination challenges monthly and implement process improvement measures when necessary 
• Ensure adherence to agency policies and protocols across all coordinated staff, achieving compliance in quarterly reviews
• All other duties as assigned
   

Here are some of the things we require:

• Bachelor’s degree in psychology, social work, or a related field
• Minimum of two years clinical intervention experience in servicing youth with SED or emerging adults with a mental health diagnosis
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here’s what would put you over the top:

• Master’s degree in psychology, social work, or a related field OR equivalent combination of education and experience 
• 3 years of clinical intervention experience in servicing youth with SED or emerging adults with a mental health diagnosis 
• Previous experience with direct care coordination
   

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)! 
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks*
• & So Much More! 

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

*Please note that paid lunches are only for select positions that must assist individuals with eating needs at typical meal periods*

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **