What are the responsibilities and job description for the Regional Manager - 12 months (260 days) position at Community Roots School Food Services Agency?
Job Summary:
Community Roots School Food Services Agency seeks a highly organized, accountable, and systems-oriented Regional Manager to provide direct oversight and leadership for approximately 14 school sites and 20 food service employees.
The Regional Manager reports directly to the Director of Food Services and serves as the primary field-level operational leader responsible for implementing Agency standards, ensuring regulatory compliance, delivering structured training, and maintaining consistent performance expectations across assigned sites.
This position directly supervises School Site Leads and School Site Assistants and exercises full supervisory authority in accordance with Agency policy and applicable collective bargaining agreements. The Regional Manager plays a critical role in maintaining structured documentation, enforcing accountability standards, and ensuring operational consistency across all assigned sites.
The Regional Manager works closely with the Culinary Center Production Manager to ensure alignment of production, logistics, food quality, and service execution across satellite finishing kitchens. Frequent travel throughout Nevada County and regular on-site observation of breakfast, lunch, supper, and snack service is required.
Essential Duties and Responsibilities: This list is not exhaustive and may be supplemented, as necessary.
Site Supervision and Leadership
- Directly supervise approximately 14 school sites and 20 food service employees.
- Conduct site visits at least bi-weekly per site to observe meal service, sanitation practices, staff performance, food quality, and customer service.
- Complete formal performance evaluations for School Site Leads and Assistants.
- Maintain thorough supervisory documentation including observation notes, coaching records, corrective action documentation, and follow-up plans.
- Issue and manage corrective action plans in alignment with Agency policies and collective bargaining agreements.
- Participate in hiring processes including interviews and candidate selection.
- Provide input on disciplinary actions and terminations as appropriate.
- Approve timecards and ensure accurate reporting of labor hours.
Compliance and Regulatory Oversight
- Ensure full compliance with National School Lunch Program (NSLP), School Breakfast Program (SBP), and Child and Adult Care Food Program (CACFP) regulations.
- Conduct internal compliance audits at assigned sites.
- Review daily meal counts, edit checks, and required documentation for accuracy and completeness.
- Prepare sites for Administrative Reviews and support implementation of corrective actions resulting from review findings.
- Monitor food safety logs, production records, temperature logs, sanitation practices, and point-of-service procedures.
- Ensure accurate implementation of meal pattern requirements and program documentation standards.
Training and Systems Implementation
- Lead onboarding and structured training for new School Site Leads and School Site Assistants.
- Develop and implement training materials focused on compliance, operational standards, and service excellence.
- Support and monitor performance improvement plans.
- Ensure consistent implementation of Agency systems, procedures, and operational protocols across all assigned sites.
- Reinforce accountability and performance expectations aligned with Agency standards.
Operational Oversight
- Conduct inventory spot checks and ensure proper inventory control procedures are followed.
- Oversee satellite finishing kitchens to ensure proper execution of centrally produced menu items.
- Coordinate closely with the Culinary Center Production Manager regarding logistics, food quality, production feedback, and menu execution.
- Observe breakfast, lunch, supper, and snack distribution to ensure quality, efficiency, and compliance.
- Address operational challenges including staffing shortages, service disruptions, or procedural inconsistencies.
Operational Coverage, Emergency Authority & Site Continuity
- Serve as the designated management representative responsible for ensuring uninterrupted food service operations across all assigned sites.
- Maintain comprehensive working knowledge of site-specific ordering systems, inventory controls, production processes, point-of-sale systems, compliance requirements, and daily operational procedures for each supervised location.
- Exercise supervisory authority to direct operations during emergencies, including but not limited to power outages, severe weather events (including snow), staffing shortages, equipment failure, or other operational disruptions.
- Deploy to any supervised site as needed to stabilize operations, provide direct oversight, and ensure compliance with food safety, labor, and program regulations.
- Provide hands-on operational support when necessary to maintain continuity of service, while maintaining management oversight responsibilities.
- Lead site-level training, retraining, and corrective operational alignment to ensure consistency with Community Roots standards, policies, and collective bargaining agreement requirements.
- Be available, as operationally required, to respond to urgent site needs outside of standard workday hours.
- Arrange substitutes for absent food services staff; maintain personnel and related records.
Communication and Collaboration
- Attend central office meetings and Agency meetings throughout the county.
- Serve as a liaison between assigned school sites and central administration.
- Provide regular written and verbal reports to the Director of Food Services.
- Collaborate cross-departmentally to ensure operational alignment and program integrity.
Qualifications
Education and Experience
- Preferred two (2) years of experience in school nutrition programs.
- Minimum five (5) years of supervisory experience required.
- Demonstrated working knowledge of NSLP and/or CACFP regulations.
- Experience supervising staff in a unionized environment preferred.
- Experience implementing standardized systems and procedures across multiple sites preferred.
Skills and Knowledge
The successful candidate will be:
- Knowledgeable in NSLP, SBP, Afterschool Snack and CACFP compliance requirements.
- Highly organized with strong attention to detail.
- Skilled in maintaining structured supervisory documentation and performance records.
- Confident in holding staff accountable while maintaining professionalism and respect.
- Systems-oriented with the ability to standardize operations across multiple sites.
- Clear and direct in written and verbal communication.
- Analytical in reviewing meal count data and compliance documentation.
- Honest and committed to maintaining high ethical standards.
- Capable of managing multiple priorities and responding to changing operational needs.
Travel Requirements
- Frequent travel throughout Nevada County required.
- Personal vehicle required.
- Agency travel stipend provided.
Physical Demands and Work Environment
- Ability to work in commercial kitchen environments.
- Ability to stand for extended periods of time.
- Ability to lift and move up to 50 pounds regularly with or without reasonable accommodation.
- Combination of office-based and field-based work environments.
Certifications, Licenses and Other Requirements: These requirements must be met prior to beginning employment and will be requested upon job offer acceptance.
- Valid California Driver’s license
- Valid California ServSafe Manager Certification (or ability to obtain within 30 days of employment).
- Proof of eligibility to work in the United States
- Proof of automobile insurance coverage
- Criminal justice fingerprint and background clearance