What are the responsibilities and job description for the Front Desk Receptionist / Support Staff position at Community Resource Center?
Support Staff – Salem
CRC – Community Resource Center
Salem, IL
Full‑time
About CRC
CRC is a non‑for‑profit Community Mental Health agency that has been in operation since 1969, providing mental health and substance abuse services to Marion, Clinton, and Fayette counties. We are committed to serving our communities with compassion, professionalism, and high‑quality care.
Job Summary
CRC is seeking a dependable and detail‑oriented Support Staff member for our Salem office. This role is essential in providing top‑tier customer service and supporting daily administrative operations.
Responsibilities
- Greet clients and provide excellent customer service
- Answer, screen, and forward incoming calls
- Confirm appointments and assist with scheduling
- Collect fees and process payments
- Perform typing, data entry, and general clerical tasks
- Accurately enter billing data
- Complete additional office duties as assigned
- Records Requests
Qualifications
Required:
- Proficiency in computer use
- Strong communication and organizational skills
- Ability to multitask in a fast‑paced environment
Hourly
$16.00 per hour
Benefits
- Full‑time (40 hours/week)
- No weekends, evening coverage only if staff shortage
- Paid Time Off: vacation, sick leave, and 13 paid holidays
- Employer‑sponsored health insurance
- Life insurance provided
Equal Opportunity Employer
CRC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $16