What are the responsibilities and job description for the Front Desk Receptionist / Support Staff position at Community Resource Center?
Support Staff – Centralia Office
CRC – Community Resource Center
Centralia, IL
Full‑time
About CRC
CRC is a non‑for‑profit Community Mental Health agency that has been in operation since 1969, providing mental health and substance abuse services to Marion, Clinton, and Fayette counties. We are committed to serving our communities with compassion, professionalism, and high‑quality care.
Job Summary
CRC is seeking a dependable and detail‑oriented Support Staff member for our Centralia office. This role is essential in providing top‑tier customer service and supporting daily administrative operations.
Applicants with prior experience handling Records Requests are strongly encouraged to apply, as this is a significant part of the position.
Responsibilities
- Greet clients and provide excellent customer service
- Answer, screen, and forward incoming calls
- Confirm appointments and assist with scheduling
- Collect fees and process payments
- Perform typing, data entry, and general clerical tasks
- Accurately enter billing data
- Complete additional office duties as assigned
- Handle records requests in accordance with agency procedures (major component of role)
- Travel to Vandalia, Salem, and Carlyle offices as needed to cover staff shortages
Qualifications
Required:
- Proficiency in computer use
- Strong communication and organizational skills
- Ability to multitask in a fast‑paced environment
Strongly Preferred:
- Experience in Records Requests, medical records handling, or similar documentation processes
- (This is a key responsibility and highly valued for this position.)
Hourly
$16.00 per hour
Benefits
- Full‑time (40 hours/week)
- No weekends
- One late night per week required
- Paid Time Off: vacation, sick leave, and 13 paid holidays
- Employer‑sponsored health insurance
- Life insurance provided
Equal Opportunity Employer
CRC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Ability to Relocate:
- Centralia, IL: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16