IDD Quality Assurance Coordinator

IDD Quality Assurance Coordinator Location: Maryville, TN, United States Date Posted: Dec 5, 2025 Description Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are actively seeking a dedicated IDD Quality Assurance Coordinator in Greater Knoxville, TN. The Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs. This person will serve as a liaison between the local office and the national office. This person will be held accountable for ensuring the appropriate implementation of policies and procedures, and ensuring programs are completely in compliance with state rules, regulations, and agency policies. Responsibilities Schedule and conduct QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap, and billing documentation Conduct comprehensive record reviews Conduct physical site inspections of homes and programs Conduct 30-day initial audit of all new homes and programs Audit individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct Communicate findings of audits to the Regional/State Director, Executive Director, and National Compliance and QA Director Recommend any necessary changes in current policy and procedures Additional tasks and responsibilities may be assigned Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation Minimum Requirements Bachelor’s degree in a related field and three years of relevant experience Valid driver’s license with a satisfactory driving record Commitment to and knowledge of community-based support for persons with disabilities Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations, and monitoring corrective actions Independent judgment is required to plan, prioritize, and organize diversified workload Proficient with Microsoft Office 365 Knowledge and understanding of local regulatory agency operations Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Paid Holidays—Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities University partnerships that include tuition reduction Please Visit Our Website to Complete an Online Application! Careers.comop.org Community Options is an Equal Opportunity Employer M/F/D/V #IND-GK