What are the responsibilities and job description for the Account Manager position at Community Options, Inc.?
Overview
As an Account Project Manager, you will be at the intersection of project delivery and client success—leading strategic initiatives that drive value for both the business and our partners. In this role, you'll be responsible for managing the full project lifecycle while serving as a key point of contact for client accounts, ensuring that objectives are met with precision, transparency, and excellence.
You will coordinate cross-functional teams, manage scope, timelines, and budgets, and foster strong client relationships. Your ability to balance tactical execution with strategic thinking will be critical in delivering high-impact results, enhancing client satisfaction, and identifying opportunities for growth and continuous improvement.
Project & Account Management
As an Account Project Manager, you will be at the intersection of project delivery and client success—leading strategic initiatives that drive value for both the business and our partners. In this role, you'll be responsible for managing the full project lifecycle while serving as a key point of contact for client accounts, ensuring that objectives are met with precision, transparency, and excellence.
You will coordinate cross-functional teams, manage scope, timelines, and budgets, and foster strong client relationships. Your ability to balance tactical execution with strategic thinking will be critical in delivering high-impact results, enhancing client satisfaction, and identifying opportunities for growth and continuous improvement.
Project & Account Management
- Lead the planning, execution, and delivery of projects aligned with client objectives and business goals.
- Develop detailed project plans that define scope, timelines, budgets, and resource allocations.
- Serve as the day-to-day point of contact for assigned accounts, ensuring seamless communication and alignment.
- Build and maintain strong relationships with clients, understanding their needs, expectations, and success metrics.
- Provide regular project updates, status reports, and performance insights to clients and internal stakeholders.
- Anticipate client needs and proactively offer solutions that add value and support long-term success.
- Coordinate efforts across internal teams—including creative, technical, and operations—to ensure project milestones are achieved.
- Facilitate collaborative problem-solving, ensuring all teams are aligned and working toward shared outcomes.
- Act as a liaison between internal stakeholders and client teams to ensure project alignment and issue resolution.
- Identify potential risks and develop mitigation plans to ensure smooth project execution.
- Manage scope changes, balancing client needs with budget, timeline, and resource constraints.
- Navigate challenges with agility, ensuring minimal disruption and clear communication with stakeholders.
- Monitor project performance through KPIs and client satisfaction metrics.
- Drive process improvements to enhance project efficiency, quality, and consistency across accounts.
- Leverage tools and technologies to optimize project tracking, reporting, and workflow management.
- Develop and manage project budgets in alignment with client expectations and internal targets.
- Track financial performance, identify cost-saving opportunities, and ensure projects remain within budget.
- Align financial planning with account strategy to support client retention and profitability.
- Client-focused mindset with a strong sense of ownership and accountability.
- Excellent project management and organizational skills, with the ability to manage multiple accounts and initiatives simultaneously.
- Exceptional communication and interpersonal abilities, with a talent for relationship-building.
- Strong analytical and problem-solving skills, with the ability to pivot quickly when challenges arise.
- Proactive, detail-oriented, and committed to delivering high-quality results.
- Comfortable working both independently and collaboratively in a fast-paced, client-facing environment.
- Optimize Operations: Manage budgets effectively and find innovative ways to reduce costs while maintaining exceptional service standards.
- Build Strong Relationships: Establish and maintain open lines of communication with clients and team members to exceed service expectations.
- Ensure Excellence: Oversee the cleanliness and safety of facilities, ensuring adherence to the highest standards.
- Lead with Purpose: Mentor your team, promoting professional development and creating a supportive, motivated work environment.
- Champion Compliance: Uphold safety, compliance, and ethical standards, reflecting our core values in everything you do.
- Bachelor’s degree (or equivalent experience).
- Experience: 2-5 years of management experience in custodial or facilities services, client services, or fast-paced environment with a track record of managing at least 40 employees.
- Demonstrated success managing cross-functional teams, client relationships, and budgets.
- Skills: Excellent communication, resilience under pressure, and a proactive, service-oriented mindset.