What are the responsibilities and job description for the ASSISTANT MEDICAL PRACTICE MANAGER position at Community of Hope?
The Assistant Medical Practice Manager is accountable directly to the site-specific Medical Practice Manager. This position will supervise other Medical Receptionists on site as assigned. This position oversees and implements smooth patient flow at the front desk by practicing and ensuring trauma informed customer service while handling patient calls, scheduling, and checking patients in, ensuring all forms are completed, and collecting payment. This position ensures optimal productivity and patient access to care through schedule management and oversight. This position supports optimal performance by providing guidance, support, and supervision to receptionists. This is a full-time position.
Highlighted Duties and Responsibilities:
- Registers patients in eCW and obtains required documentation by assisting receptionists on as as needed basis.
- Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.
- Ensures optimal productivity by monitoring schedules to make sure they are full.
- Determines areas requiring improvement for current Receptionists and provides additional training
- Assists Practice Manager with special projects aimed at professional development
- Analyzes front desk performance metrics and works with Practice Manager to identify areas for improvement.
- Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available
- Coordinates work flows with other Practice Managers as needed
- Works with Practice Manager to manage patient flow at the front desk including cycle times of one hour or less and excellent customer service
- Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed
- Completes other duties as assigned
Minimum Qualifications:
- High School Diploma/GED required;
- Minimum of 2 years experience working in a medical administration role
- Minimum of 1 year supervisory experience preferred
- Experience with Electronic Medical Records and eClinicalworks preferred
- Experience with working with under-resourced populations preferred
- Experience in medical setting required
- Strong organizational skills and commitment to working in a professional environment
- Strong computer skills (MS Wors, MS Excel, MS Outlook, Internet) required
- Ability to work on site and to travel between sites required
- Bilingual preferred in English and Spanish/Amharic
- Ability to work some evenings and weekends required
- This position is required to work 100% on site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in person learning for a specific amount of time after hire
We offer great benefits including:
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
- National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
- Life insurance, short-term disability and long-term disability insurance
- 403(b) Retirement Plan
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Generous paid vacation leave, sick leave and holidays;
- Eligible for up to 5% raises on an annual basis based on performance evaluation
- Tuition Reimbursement for graduate studies
- Opportunities to volunteer at our programs or COH events
- And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.
At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.
Check out our website for more information here.
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.
At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.
Check out our website for more information here.
Salary : $55,100 - $69,700