What are the responsibilities and job description for the Customer Account Representative, Business Office (0225) position at Community Memorial Hospital - Cloquet?
CMH Overview
Community Memorial Hospital (CMH), a designated Critical Access hospital, is more than just a hospital. It’s an independent healthcare campus that provides access to high quality primary and specialty care for Carlton County and beyond.
Since 1958, CMH has provided exceptional care to our neighbors throughout Carlton County and beyond. Our team of over 400 staff and healthcare providers are guided by our mission & vision:
MISSION: Your Neighbors Caring for You
VISION: Community Memorial Hospital is the local health system of choice for quality health care, ensuring local access in collaboration with our local and regional partners.
CMH is pleased to offer the following benefits to all regular full and part-time employees working a .5 FTE (20 hours/week) or above. Employees become eligible for all benefits on the first day of the month following their date of hire. Benefits include medical insurance, flexible spending accounts, retirement plans, short-term and long-term disability, life insurance, paid personal time off (includes vacation, sick time and holidays), funeral leave, fitness reimbursement plan, employee assistance plan, employee illness bank, and christmas club.
CMH is an Equal Employment Opportunity employer.
Job Summary
Responsible to provide the patient with a personal representative able to answer questions on patient accounts and billing policies. Process professional claims. Resolve denials, errors, and credit balances; submit appeals; manage recurring accounts; compliant billing according to regulations.
Requirements: Experience working in a hospital or clinic business office for a minimum of 2 years. Experience and knowledge of Medicare and Medicaid billing and claim submissions preferred and must possess or be able to pass the Medicare Billing Certificate Program within one year from start date. Must demonstrate a strong knowledge of the patient registration process. Must have the ability to handle multiple tasks simultaneously with tactful, courteous customer relations; must have computer word processing skills; requires competent written and verbal communication skills; be capable of interacting with all levels of staff; must have basic mathematical comprehension and be accurate in basic mathematical calculations. Occasional travel may be required for continuing education.
Wage
Depending on your work experience, you could earn a wage from $17.68 to $23.27 per hour.
Posting Number: BOD-CAR-0225
Department: Business Office
Status: Regular Full-time
Schedule: Days
Benefit Eligible: Yes
Posting Date: 10/07/2025
Internal Deadline: 10/11/2025
Number of Hours: 80 in 2 weeks
FTE: 1.0
Contract: UFCW
Job Type: Full-time
Pay: $17.68 - $23.27 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $23
