VP New Services and Operations

Community Management Holdings (CMH) is a family of community association (HOA) management companies serving 1,000 associations across 12 states. We partner with boards and residents to run great communities—operationally, financially, and experientially. Our goal is to increase the value of being a CMH client by offering new services that deliver meaningful benefits to boards and residents—and to leverage our growing scale to adapt quickly to client needs.

We’ve launched several new services and are ready to accelerate. We’re seeking a proven business builder—entrepreneur or intrapreneur—to create and scale a portfolio across resident services, board services, and financial services. This is a general-manager remit: identify opportunities, design offers, launch pilots, stand up operations, and own P&L performance—turning concepts into durable, board-credible, resident-valued revenue streams.

The VP, New Services & Operations (or VP, Growth Strategy & Operations, or VP, New Revenue & Operations) reports to the Chief Growth & Transformation Officer, has broad exposure to the executive leadership team, and partners closely with community operations at CCMC and across acquired portfolio companies.

Responsibilities

• Build and scale new businesses: Identify high-value opportunities for HOAs and residents, design compelling offers, run disciplined pilots, and scale winners with clear playbooks.

• Own economics: Define pricing and unit economics, set goals, and manage to P&L outcomes (revenue quality, gross margin, payback).

• Go-to-market strategy: Define targets, value propositions, pitches, and channels for each service; guide development of proposals, one-pagers, FAQs, and enablement materials.

• Stand up operations: Establish delivery models (internal and third-party), QA, capacity plans, and incident management so services are reliable and board-credible.

• Cross-functional leadership: Partner with Community Operations, Finance, Legal, IT, Marketing, and BD; communicate progress and trade-offs clearly to executives and, when needed, to boards.

• Team building: Recruit and develop a lean, high-initiative team, set operating rhythms, and coach for outcomes.

Requirements

• Bachelor’s degree and MBA (or equivalent).

• 10 years of experience building and scaling new lines of business inside a mid/large company or founding/growing a services or marketplace business.

• P&L ownership experience with command of economic levers.

• Strong commercial and operational acumen —from strategic opportunity assessment and implementation to day-to-day performance oversight.

• Proven ability to design scalable processes and playbooks to expand services quickly across the business, including acquisitions.

• High initiative, resourceful, low-ego, hands-on; thrives in ambiguity with a strong execution bias.

• Strong executive presence and influence, simplifying complexity, presenting trade-offs clearly, building credibility with data and sound reasoning, and cultivating executive-level relationships.

• Experience in HOA/community association management, property management, or service-based organizations (plus).

• Familiarity with proptech, fintech, telecom, insurance, or B2B services marketplaces (plus).

• Willingness to travel up to 20%.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Optional Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and Educational Assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!