Care Coordinator

Location: Madison, WI

Position: Full-time (37.5hrs/week)

Schedule: Mon-Fri, 8:30AM-4:30PM, Weekend On-Call Rotation

Compensation: $19.00

Why Community Living Alliance?

Community Living Alliance (CLA) is a nonprofit, community-based organization providing services for older adults and persons with disabilities and chronic illnesses. We offer great autonomy, as well as personal and professional harmony.

• CLA has been rated among the top 20% of employers on indeed for our Indeed Work Wellbeing Score.
• CLA was recognized as an inclusive employer in Dane County in 2024 and 2025!
  
  

Position Summary:

The Care Coordinator works closely with clients, direct care staff and Registered Nurse (RN) team to create, monitor and adjust care schedules that ensure needs are met as described in Community Living Alliance (CLA) client care plan.

What We Offer:

• Work-Life Balance: M-F, Flex Time, Work-Life Harmony
• Time Off: 10 Paid Holidays, Vacation, Sick time
• Mileage Reimbursement: Any traveling done on behalf of CLA
• Competitive Benefits Package: Health, Dental, Vision, Retirement Plans, Life Insurance, Pet Insurance, Tuition Assistance, Eligibility for Public Student Loan Forgiveness Program (PSLF), Flex Spending Account and AAA discount
• Collaborative Team Environment: Work alongside dedicated professionals who value mentorship and teamwork
• Leadership & Growth Opportunities: Continuous training and development opportunities.
  
  

Primary Duties:

• Creates schedules for client’s care needs based on plan of care, client preference, and authorized hours of service.
• Uses Community Living Alliance (CLA) scheduling software to match available caregivers to client’s schedules, document communication, work schedules and respond to time of requests
• Communicates with caregivers, RNs, and clients including verbally, in writing, and with use of scheduling software, Electronic Visit Verification (EVV) system, or other electronic methods to make appropriate scheduling matches
• Monitor and respond as necessary to CLA call-in system during normal business hours
• Support, participate, and ensure care coverage during non-business hours related to on call rotation determined by team
• Support onboarding, training, and ongoing mentorship to CLA direct care staff (i.e. Home Care Specialist, Personal Care Workers)
• Support, participate, and ensure care coverage during non-business hours related to on call rotation determined by team supervisor. On Call Hours Rotation may include:
• Mon-Fri 6:00am-8:30am 4:30pm-9:00pm Weekends and Holidays 7:00am-9:00pm
  

Education/Experience and Requirements:

Required

• 18 years of age
• Two (2) years of experience in providing direct personal cares, required
• Also considered, clinically based training programs in lieu of experience
• High School Diploma, required
• Valid driver's license, reliable transportation, and current auto insurance to serve clients throughout Dane County
• Work around environmental hazards such as odors, second-hand smoke, animals, cleaning supplies, adverse living conditions, etc
• Satisfactory Results of a Background Check
• Available to work on a weekend rotation
• Authorized to work in the United States
• Capable of lifting/moving/pushing/pulling 35 pounds

Preferred

• 1-2 years in scheduling or related logistics
• Certified Nursing Assistant (CNA), CBRF, Med-Pass, CPR, or other relevant certifications
  
  

CLA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. CLA proudly celebrates diversity, equity, and inclusivity!

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