What are the responsibilities and job description for the Senior Case Manager position at Community Housing Innovations, Inc.?
Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
WHAT WILL I BE DOING?
CHI is looking for a full-time Senior Case Manager for our Medford location. You will be responsible for all supervisory aspects of social work services within emergency housing setting. Under the direction of the Program Manager, the Senior Case Manager will work as part of an interdisciplinary team. The Senior Case Manager will supervise the overall running of the Case Managers for their site. The Senior Case Manager will ensure quality housing services are provided effectively and in accordance with guidelines established by CHI, OTDA, Suffolk County Department of Social Services, and other funding sources as appropriate. This is accomplished by performing the following functions:
Provide crisis intervention as appropriate.
Support direct case management duties as needed.
Provide regular supervision for Case Managers.
Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
Ensure that the program is providing quality services and is compliant with program requirements.
Promote sound social work practices through supervision including case consultations, case file reviews, and employee performance appraisals.
Ensure the timely and correct submission of all internal and external reports in the manner required by funding agencies and/or CHI (housing logs, client contact sheets, unit inspection sheets, progress notes, authorization forms, admission and discharge sheets, census reports, etc.).
Inform Program Manager of deficiencies that require additional staff training.
Act as a liaison with agencies responsible for referring eligible clients.
Adhere to proper use of company resources (cell phones, office supplies, internet, etc.).
Act as a role model to Case Management staff in accordance with agency policies and procedures.
Provide staff with ongoing training and growth opportunities.
Participate in the hiring process, initial and annual employee evaluations, and disciplinary measures.
Responsible to oversee appropriate coverage and payroll procedures within department. Provide on-call coverage as needed.
ANYTHING ELSE?
WHAT DO I NEED?
Education: BSW required, MSW from an accredited university or related field of study preferred
Experience: 2-5 years experience providing management services preferred.
Certificates or Licenses: Valid drivers license.
Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
Computer Skills: Basic competency in MS Windows, MS Office, and internet usage. Knowledge of Foothold Awards System a plus.
Math Skills: Basic math skills required.
Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
WHY CHI?
CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer
Paid time off
2 personal days awarded annually
Health insurance and health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Voluntary plans
Dependent Care Spending Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans
WHAT WILL I BE DOING?
CHI is looking for a full-time Senior Case Manager for our Medford location. You will be responsible for all supervisory aspects of social work services within emergency housing setting. Under the direction of the Program Manager, the Senior Case Manager will work as part of an interdisciplinary team. The Senior Case Manager will supervise the overall running of the Case Managers for their site. The Senior Case Manager will ensure quality housing services are provided effectively and in accordance with guidelines established by CHI, OTDA, Suffolk County Department of Social Services, and other funding sources as appropriate. This is accomplished by performing the following functions:
Provide crisis intervention as appropriate.
Support direct case management duties as needed.
Provide regular supervision for Case Managers.
Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
Ensure that the program is providing quality services and is compliant with program requirements.
Promote sound social work practices through supervision including case consultations, case file reviews, and employee performance appraisals.
Ensure the timely and correct submission of all internal and external reports in the manner required by funding agencies and/or CHI (housing logs, client contact sheets, unit inspection sheets, progress notes, authorization forms, admission and discharge sheets, census reports, etc.).
Inform Program Manager of deficiencies that require additional staff training.
Act as a liaison with agencies responsible for referring eligible clients.
Adhere to proper use of company resources (cell phones, office supplies, internet, etc.).
Act as a role model to Case Management staff in accordance with agency policies and procedures.
Provide staff with ongoing training and growth opportunities.
Participate in the hiring process, initial and annual employee evaluations, and disciplinary measures.
Responsible to oversee appropriate coverage and payroll procedures within department. Provide on-call coverage as needed.
ANYTHING ELSE?
WHAT DO I NEED?
Education: BSW required, MSW from an accredited university or related field of study preferred
Experience: 2-5 years experience providing management services preferred.
Certificates or Licenses: Valid drivers license.
Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
Computer Skills: Basic competency in MS Windows, MS Office, and internet usage. Knowledge of Foothold Awards System a plus.
Math Skills: Basic math skills required.
Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
WHY CHI?
CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer
Paid time off
2 personal days awarded annually
Health insurance and health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Voluntary plans
Dependent Care Spending Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans