Outpatient Mental Health Float Clinician

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.

The CSS Float works as part of a team to provide outpatient behavioral health services and community support. The position is responsible for providing treatment and care coordination for clients in our Outpatient Case Management, Day Treatment, and Supported housing programs based on client needs and client treatment plan. This position is responsible for providing coverage within any of these programs as assigned to ensure continuity of care for clients.

At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited Orca Card, and an employee assistance program with financial, mental, and legal assistance.

SCHEDULE

Monday-Friday 9:00am-4:00pm (Full-Time, 35 hours/week)

Responsibilities

• Provide case management services to clients during times staff vacations, illnesses, extended leaves or vacancies, including advocating for and coordinating client needs and services; ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date; and providing consistent contacts, skills training, and care coordination to work towards goals.
• Provide group programming and activities that support opportunities for socialization and development of social and adaptive coping skills with members in cooperation with team members for Day treatment during times of staff vacations, illnesses, extended leaves or vacancies.
• Check in and maintain consistent contact with all enrolled supportive housing clients at assigned housing locations at appropriate frequencies.
• Work with clients in their homes to assess living conditions, prepare for inspections, and refer repairs to maintenance as needed.
• Identify clients not seen for three (3) or more days and notify the treatment team for wellness checks as needed.
• Collaborate with care team to ensure all clients access needed treatment, support, case management, both on and off-site appointments including transportation to external providers.
• Outreach to clients in their homes or where they are staying in the community to assess living situation and stability and provide treatment interventions when necessary.
• Support the operation of agency properties by coordinating with Property Management, Maintenance, and Facilities staff.
• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment.
• Assist in ensuring clients receive medications, including by supervising the medication window when needed, according to the seven "rights" of medication use: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation per agency policies and training.
• Complete daily documentation in electronic medical record on client interactions, medications dispensed when assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all members across the team.
• Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
• Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use.
• Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency.
• Assist with and support on-site cleaning, including skills training with members to maintain community spaces.
• Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information.
• Provide immediate crisis intervention and resolution as needed.
• Always maintain client and staff confidentiality.
  
  

The Outpatient Case Manager works with care team to ensure high standards of care are provided within the program, including but not limited to:

• Providing appropriate levels of treatment, skills training, and assistance to clients in managing mental health symptoms and developing skills and insight to manage symptoms.
• Be available to support department as needed, ensuring all responsibilities are covered during staff vacancies and absences.
• Collaborate with the broader CHMHA treatment team to support and advocate for clients as they work towards achieving their treatment and recovery goals.
• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs, including benefits.
• Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines.
• Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
• Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings.
• Working within the Day Treatment milieu to provide support for clients, coverage for staff, and attend to general team-based care needs.
• Performing other duties as assigned.