Student Intern (Medical Assistant)

Medical Assistant Student Internship

Job Title:  Student Intern

Department:  Integrated Health

Time Commitment: Part-time/Temporary

Reports To:   Clinical Manager or Project Designee

FLSA Status:  Non-Exempt

Primary location: Bellefontaine, West Liberty, Urbana and School-Based Health Centers

Summary

Community Health and Wellness Partners (CHWP) is an integrated primary-care community health center that utilizes a team-based care model, sharing patient-care responsibilities among members of a team.  The Student Intern supports and acts as needed in various roles throughout the organization. This support can be clinical, clerical, or outreach as needed. Supports team-based care model by focusing on the organization’s Mission, Vision, and Values.

Primary Accountabilities

Achieve Results

• Meet or exceed all measurable standards of care, including overall quality, and productivity goals.
• Provide support for additional administrative and support activities within the registration/business office, maintaining an acceptable level of productivity and consistency with all tasks as assigned.
• Ensure accuracy, efficiency, and appropriate confidentiality with charting and related recordkeeping and clinical functions as assigned.

Operational Excellence

• Understand and ensure all practices and procedures related to the delivery of medical services are consistent with contracted protocols and procedures, and that the team-based care model is followed with efficiency
• Ensure that all records collected, processed, entered, and filed are done so in a timely, accurate manner. 
• Ensure and uphold the confidentially requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic’s policies and regulations regarding confidentiality and security.

Relationship Management

• Develop and ensure favorable relationships within and among all team members, as well as with patients, vendors, contractors, and related resources.

Professionalism & Stewardship

• Ensure all actions, job performance, personal conduct and communications always represent the organization in a highly professional manner.
• Uphold and ensure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.
• Commit to the Values of CHWP (BLESSED): 

Be welcoming 

Listen with heart 

Educate patients 

Serve with excellence 

Share best practices 

Eliminate barriers 

Develop relationships 

• Compliant with HIPAA.

Primary Tasks and Duties

• Maintains patient confidentiality.
• Performs various clerical duties within the Team-care model
• Utilizes computers, adding machines, fax machines, phones, and other related office equipment in the fulfillment of assigned duties.
• Maintains accurate, thorough filing of all paperwork.
• Supports other CHWP activities and perform other duties as assigned by COO or designee.
• Assists in preparation of events (orientation binders, folders, give-a-ways, handouts, etc)
• Housekeeping tasks and/or light building/property maintenance (inside and outside).
• Supports Team-care model when working with all CHWP staff.
• Performs other activities and duties as assigned by Leadership, Management or Administration

Essential Duties and Key Competencies

Essential Duties and Responsibilities include the following:  Other duties may be assigned. 

• Demonstrate a high level of skill at building relationships.
• Demonstrate interpersonal savvy and influence skills in managing difficult providers and personnel.
• Demonstrate a high level of problem-solving skills to better serve providers and staff.
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.
• Engage in certification projects, i.e.  The Joint Commission, HRSA, and PCMH
• Function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.
• Adheres to evidence-based practices such as patient safety, infection control and clinical quality
• Engage in all corporate compliance requirements of Community Health & Wellness Partners

Supervisory Responsibilities

This job has no supervisory responsibilities

Work Environment

The work environment characteristics are those for a normal provider office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require occasional weekend and/or evening hours. Most duties are performed inside but outside work may be required at times.

Work hours

Part-time, non-exempt, temporary position.  Generally, a 30-hour work week is required for full-time; part-time as agreed upon by parties; hours are subject to change.  Office hours vary by site, but are usually 8:00am to 7:00 pm, Monday through Friday.  Some Saturdays and after business hours work may be required.  Offsite events and travel may be a part of the position.

Wages

Starting wages for Position title will be negotiable based on Community Health & Wellness Partners pay policies and factors such as education and experience, national and state average compensation recommendations based on location and region. 

Introductory Period

90-day probationary period. Will be evaluated at the end of each season to determine eligibility for continued employment and/or throughout the year as need.

Equal Opportunity Employer

Community Health & Wellness Partners is an Equal Opportunity Employer.

Qualifications and Requirements

Education

• Currently attending High School or equivalent, at least at a 9^th grade level.
• Must be able to speak read, write and understand English

     Certificates and Licenses              

• Ohio driver’s license is not required but preferred

Professional

• Strive to serve Community Health & Wellness Partners’ Mission by providing quality, whole-person, patient-centered medical care to anyone and everyone in our community. 
• Keep the organization’s Vision in mind to change lives within our community by eliminating barriers and providing a standard of healthcare that improves the well-being of the whole person.
• Ability to manage multiple responsibilities and emergency situations successfully 
• Demonstrates “skilled” business office experience.
• Demonstrates success in communication, customer service or working with the public, preferably in a medical care facility.
• Demonstrates success in managing difficult customer situations; sound judgment and critical thinking/problem-solving skills.
• Demonstrates success in general computer competence including basic Word and potential to be trained on specific software for patient information, billing, and communication.

    Physical/Environmental

• Occasional lifting of 40 – 50 lbs. and pushing of 5-20 lbs.
• Sitting, standing, and walking approximately 80% of the time
• A medium to high level of manual dexterity required
• Bending and reaching approximately 20% of the time
• Normal accessibility and mobility throughout the region required