Pharmacy Technician In-Training

Pharmacy Technician In-Training

Department:  Pharmacy

Time Commitment: Full-time/Part-time

Reports To:   Community Pharmacy Manager

FLSA Status:  Hourly/ Non-Exempt

Primary location: Bellefontaine

Summary

CHWP utilizes a team-based care model, sharing patient-care responsibilities among members of a team. Under the direct supervision of the Pharmacist, the Pharmacy Technician In-Training is responsible for assisting the pharmacist in filling prescriptions, billing of prescriptions to third parties, collection of payments from patients, maintaining drug inventory, and excellent customer service. The clinical pharmacy technician in-training works in conjunction with other clinical staff to optimize pharmacy services being delivered at CHWP.

Primary Accountabilities

Achieve Results

• Meet or exceed all measurable standards of care, including overall clinical, quality, and productivity goals.
• Ensure accuracy, efficiency, and appropriate confidentiality with patient charting and related recordkeeping and administrative functions as assigned.

Operational Excellence

• Understand and ensure all practices and procedures related to the delivery of medical services are consistent with contracted protocols and procedures, and that the team-based care model is followed with efficiency.

Relationship Management

• Develop and ensure favorable relationships with all patients and their families.  Achieve commitments from patients to adhere to an effective plan of care and ensure all patient services are delivered in a caring and professional manner. 
• Develop and ensure ongoing, positive relationships and collaboration with members of the team assigned.  Ensure the success of team-based care and that relationships with all clinic operations staff are highly respected.

Professionalism & Stewardship

• Ensure all actions, job performance, personal conduct and communications always represent the organization in a highly professional manner.
• Uphold and ensure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.

Primary Tasks and Duties

• Assist with quality improvement initiatives and update records as needed to maintain compliance and certification with various agencies (e.g. ADCES, NCQA, etc.)
• Assist with data gathering and analysis related to clinical pharmacy services.
• Assist in performing duties related to Medication Therapy Management or other patient care initiatives
• Assist clinical staff with formulary questions, prior authorizations, etc.
• Initiates and corresponds with 3rd party insurers regarding coverage information and follows up with resolution solutions
• Corresponds with 3rd party insurers regarding drug rejections, reversals, additions and inquiries regarding reimbursements.
• Initiate contact with providers to obtain corrections or clarification of prescription.
• Assist with policy and procedure development.
• Maintains patient confidentiality.
• Participates in site meetings to address patient care and operational requirements, including one-on-one communication.
• Prescriptions - (Data entry) Enters patient information including insurance coverage and prescriptions in the pharmacy software.
• Submits insurance claims and follows up on rejections.
• Types labels neatly and without error.
• Counts and measures medications correctly.
• Communication
  • Greets and assists patients and visitors in a professional, friendly, and hospitable manner.
  • Answers all incoming calls in a professional, friendly, and hospitable manner and if needed, redirects accordingly.
  • Sends all correspondence, education, and pertinent information to patients in a timely manner.

• Check-in:

• Verifies pertinent patient information (demographics, insurance).
• Enters prescription billing information
• Locate prescription in workflow and prioritize according to procedure

• Handling of medications:

• Assists in counting, pouring, data entry, bagging of prescriptions, under direct supervision of the pharmacist.
• Enter checks in system and stocks daily order.
• Monitors refrigerator temperatures
• Assists with inventor monitoring, ordering and returns

• Other requirements:

• Fosters productive and cohesive inter-office work relationships, stocks vials, supplies, etc.

• Maintain a clean, organized, and safe work environment and waiting area for patients and staff

Communicates, monitors, & adheres to all HIPAA regulations,

• • Adheres to all OSHA requirements,
  • Adheres to all Federal and State pharmacy statues
  • Function to trained level in emergency situations
  • Answers phone timely unless actively engage with patient
• Billing & payments from customers & third party

• Completes cash and insurance transactions accurately.
• Figures cost & pricing of prescriptions correctly.
• Collects payments from patients &/or family members and provides receipts.

• Supplies and inventory

• Cleans and maintains supplies in pharmacy.
• Receives vendor orders; brings orders to pharmacy; signs invoices documenting receipt, checks incoming drugs and stock drugs for current dating.
• Completes inventories in an accurate and timely manner.

• Assists with pharmacy compliance to applicable statutory requirements (DEA, Board of Pharmacy) and compliance to accreditation standards (AAAHC).
• Maintains accurate accounting for drugs obtained and dispensed through patient assistance or other patient friendly programs. Submits reversals as appropriate.
• Maintains accurate routing of expired drugs to reverse distributor and follows up with proof of disposition and any appropriate credits.
• Maintains accurate record of drugs returned to wholesaler and follows up with proof of credit.
• Assists with record-keeping requirements.

Essential Duties and Key Competencies

Essential Duties and Responsibilities include the following: Other duties may be assigned. 

• Demonstrate a high level of skill at building relationships.
• Demonstrate interpersonal savvy and influence skills in managing difficult providers and personnel.
• Demonstrate a high level of problem-solving skills to better serve providers and staff.
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.
• Ability to implement and evaluate operational and administrative processes.
• Participate in aspects related to quality compliance, improvement and risk management for a community health center.
• Engage in certification projects, i.e. PCMH, The Joint Commission, HRSA
• Engage in all corporate compliance requirements of Community Health & Wellness Partners

Qualifications and Requirements

Education

• High School Diploma or equivalent
• Work toward and complete Certification training & pass exam within board required timeline

     Certificates and Licenses                 

• Valid Ohio driver's license
• Active Pharmacy Technician Trainee license by the Ohio Board of Pharmacy.

Professional

• Strive to serve Community Health & Wellness Partners’ Mission by providing quality, whole-person, patient-centered medical care to anyone and everyone in our community. 

• Keep the organization’s Vision in mind to change lives within our community by eliminating barriers and providing a standard of healthcare that improves the well-being of the whole person.
• Support the Values of CHWP (BLESSED):

Be welcoming

Listen with heart

Educate patients

Serve with excellence

Share best practices

Eliminate barriers

Develop relationships

• Demonstrated expertise in relevant medical practices, protocol, trends and best practices in clinical areas assigned.
• Demonstrated knowledge and success in affecting overall clinical operations.
• Experience/Knowledge of accreditation processes and requirements, as well as all federal, state and local regulations and standards associated with the delivery of care in a community health center environment.     
• Ability to manage multiple responsibilities and emergency situations successfully 
• Proficiency in knowledge of office management, use of computer, software packages, and office machines

    Physical/Environmental

• Occasional lifting of 40 – 50 lbs. and pushing of 5-20 lbs.
• Sitting, standing and walking approximately 80% of the time
• A medium to high level of manual dexterity required
• Bending and reaching approximately 20% of the time
• Normal accessibility and mobility throughout the region required
• Normal overtime/extended work hours

Blood Borne Pathogen Exposure (Please Check One)

• _____  Category I:  Job classification includes ALL employees who have occupational exposure* to blood borne pathogens* (blood or body fluids) while performing their job duties.
• _X__   Category II:  Job classification includes employees who are likely to have SOME occupational exposure to blood borne pathogens because Category I tasks may occasionally be required.
• _____   Category III:  Job Classification includes those employees who perform jobs and tasks where NO CONTACT with blood borne pathogens occurs and Category I and Category II tasks ARE NOT a condition of employment.

Supervisory Responsibilities

None

Work Environment

The work environment characteristics are those for a normal provider office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work may require occasional weekend and/or evening hours.

Work hours

Full-time/part-time, Non-exempt / hourly position.  Generally, a 40-hour work week is required for full-time; part-time as agreed upon by parties; hours are subject to change.  Office hours vary by site, but are usually 8:00am to 7:00 pm, Monday through Friday.  Some Saturdays and after business hours work may be required.  Assigned meetings and travel are a part of the position. Remote work may be available temporarily at the discretion of the Supervisor or designee.

Wages

Starting wages for the Pharmacy Technician will be negotiable based on Community Health & Wellness Partners pay policies and factors such as education and experience, national and state average compensation recommendations based on location and region. 

Introductory Period

90-day probationary period

Equal Opportunity Employer

Community Health & Wellness Partners is an Equal Opportunity Employer.