Education 

Bachelor’s degree required; equivalent combination of education and relevant work experience may be considered. 

Master’s degree (preferred)

Experience 

Licensure/ Certification:

Maintain current CPR certification from the American Heart Association.

Skills/ Ability:

Proven leadership, human relations, organizational skills, excellent oral and written communication, and analytical skills.

High proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Prior experience with EPIC is preferred. 

position:

practice administrator 

OPERATIONS: 

Direct daily Health Center operations to ensure efficient patient flow and exceptional service delivery.

Drive provider productivity by monitoring schedules, removing barriers to efficiency, and ensuring alignment with daily, weekly, and monthly performance targets.

Enforce organizational policies and ensure compliance with regulatory standards and industry best practices.

Analyzed statistical data to identify patterns, gaps, risks, and opportunities to improve health center functioning.

Work with PFSS II to ensure proper staffing throughout the center. 

Work with the security department to ensure that the building is locked and secured at the end of the day.

Collaborate with Logistics, IT, and Purchasing to resolve facility, equipment, and supply needs promptly.

Ensure facility licensure, safety postings, and regulatory communications remain current.

Communicate operational and workflow changes promptly to all relevant departments.

Ensure daily Huddles are held in all departments. 

FINANCIAL DUTIES

Oversee payroll processes to ensure accuracy, compliance, and timely completion. 

Cash Management for the Health Center: Oversight of Daily Bank Collections, Money Safe Safety. 

Supervise Patient Payment Collections.

STAFFING

Onboarding Coordination of new supervisors and oversight of support staff. 

Payroll: E-time report completion for direct reports and oversight of the PFSS payroll. 

Excluding the Clinical Coordinators.

PTO Approval for direct reports. 

PFSS II, along with PFSS’s disciplinary approval and reporting. 

Ensure employee competencies remain current in collaboration with HR and Education departments.

Point of contact after the direct supervisor for employees to report absence, tardiness, and scheduling concerns.

Drives staff engagement efforts to improve employee satisfaction, collaboration, and retention.

Promotes a positive workplace culture through active staff engagement and communication.

ADMINISTRATIVE DUTIES

Participates in Continuing Educational In-service and Performance Improvement Activities. 

Adheres to Confidentiality Policies and Procedures / HIPAA Regulations.

Performs other duties as assigned, including variable shifts if needed.

Serve as the patient’s point of contact for grievances, complaints, and compliments.

Coordinates guest visits as necessary. 

Act as a point of contact for inspection visits and site-based events.

PATIENT FLOW MANAGEMENT

Manage and oversee daily patient flow operations.

Patient Flow Analysis to improve wait time and total visit time. 

Make real-time operational adjustments as needed to minimize delays and bottlenecks that impede patient services.

Oversee walk-in appointment management.

Assign work queues and monitor timely completion.