CLINICAL SUPPORT SPECIALIST (RADIOLOGY)

Position Purpose: Responsible for assisting the clinical coordinator in executing and processing the administrative and clerical duties of the program. This individual will also be responsible for assisting in the clinical review of charts, assisting in staff development and training, and also acts as a liaison between the coordinator the team and the public.

Position Requirements / Qualifications:

POSITION RESPONSIBLITIES (THIS IS A EXEMPT POSITION)

• Provides administrative,clinicaland programmatic support to the program coordinator.

• Assists the Coordinator to ensure that patients meet requirements to be assigned to specific programs.

• Assists the Coordinator to ensure that policies and Procedures are followed in assigned service area/s.

• Assists the Coordinatortoorientation and training to staff.

• Assists the Coordinator to analyze andsubmitstatistical reports on a weekly basis and/or as requested.

• Assists the Coordinator to ensure that the service areamaintainspractice standards.

• Assists the Coordinator to ensure staff’s participation in required educationprogramandappropriate orientationand training.

• Assiststhe coordinator in the allocation of staff to assigned area/sin order toensure effective coordination of cases.

• Provides the Coordinator with regularly established briefings on all findings.

• Assists the Coordinator in the assignment of referrals to staff members in respective service areas.

• Assiststhe coordinator to ensure weekly congruence between productivity and documentation rendered

• Assists the Coordinator to ensure participant demographic and contact information isaccurate.

• Assistcoordinator tomonitorstaff productivity.

• Establishes relationships with other agenciesin order toobtain patient referrals.

• Maintains daily staff productivity reports through theusofIntergyreport writing tools.

• Is familiar with standard Medicaid reimbursement rates and requirements for Behavioral Health Services.

• Prepares prior authorization tosubmitto managed care for approval prior to patient assignment.

• Assist the Coordinator to review documentation.

• Assists the Coordinator to complete daily monitoring of staff productivity through report writing.

• Assists the Coordinator tomonitorproviderscaseload ratio asestablishedin Florida Laws and Rules.

• Assists the Coordinator to track staff’s compliance with service delivery ensuring all active clients assigned to their caseload receive appropriatefollow up.

• Develops a working knowledge of Managed Care Organizations currentlyutilizedin Behavioral Health Care.

• Provides services in asensitivitynon-judgmental and non-discriminatory manner to a diverse population.

• Monitor’sstaffscaseload and patient assignment andensuresthat staffmaintainworkload based on agencyguideline’s.

• Prepares correspondence for coordinator, reviews correspondence, and screens and routes phone calls.

• Conducts andmaintainsinventory and order supplies as needed.

• Attends required meetings as assigned bycoordinator.

• Maintains schedule of monthly department committeemeeting’sand scheduled staff supervision.

• Assistin the coordination of managed care issues tofacilitatecost efficient quality patient care.

• Functional use of Microsoft Excel, Word, andIntergy.

• Maintains flexibilityin regard toexpected or unexpected changes in the work environment.

• Communicates and solves problems through the proper chain of command.

• Adheres to Confidentiality Policies and Procedures / HIPAA Regulations.

• Reports to work on time and ready to work with minimal absenteeism.

• Complies with CHI’s Policies and Procedures at all times.

• Participates in Quality Assurance program.

• All other duties as assigned.