What are the responsibilities and job description for the Medical Assistant - Eye Care position at Community Health Centers of the Rutland Region?
COMMUNITY HEALTH:
Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.
ABOUT THE ROLE:
The Community Health Medical Assistant supports the delivery of high-quality patient care by performing a range of administrative and clinical tasks. This role ensures efficient clinic operations and contributes to a positive patient experience.
FUNCTIONS OF THE POSITION:
Clinical Support- Welcome and prepare patients for exams and treatments.
- Collect and document vital signs, medication lists, and relevant health information in the EMR.
- Perform digital visual acuity.
- Set up exam/treatment rooms with appropriate instruments and supplies.
- Assist providers during examinations and procedures.
- Accurately record and document patient medical history, optical prescriptions, and test results.
- Conduct accurate medication reconciliation and communicate instructions to patients under provider direction.
- Process prescription refills and prior authorizations per provider guidance.
- Assist with fitting, adjusting and ensuring proper alignment of glasses for comfort and functionality.
- Make necessary adjustments to frames and lenses to achieve the best fit and appearance for each patient.
Administrative Duties
- Schedule patient appointments, tests, treatments and follow-ups.
- Help manage incoming phone calls.
- Provide exceptional customer service by addressing patient inquiries and concerns in a professional and timely manner.
- Maintain and sterilize medical equipment and supplies.
- Monitor inventory levels, track product usage and help with ordering new stock as needed.
- Accurately document, process and collect patient payments for visits, eyeglass and contact lens orders.
- Document patient information using approved medical terminology and charting standards.
- Uphold patient confidentiality and comply with HIPAA regulations.
Professional Development
- Attend required meetings and training sessions.
- Maintain current CPR certification and participate in relevant professional development activities.
Compliance & Safety
- Ensure all patient interactions and optical practices comply with healthcare regulations and company policies.
- Maintain a clean and safe working environment, adhering to all health and safety standards in the optical setting.
Other Duties
- Perform additional tasks as assigned to support clinic operations.
SKILLS REQUIRED FOR SUCCESS:
- High School Diploma
- Must complete necessary Community Health medication/immunization administration competencies and all necessary education.
- Medical Assistant experience or equivalent education required
- Completed MA program that qualifies to take MA certification exam preferred
- Must be able to provide information regarding office policy and procedure.
- Must be able to manage emergency situations and patient interactions in a calm manner.
Salary : $19 - $32