What are the responsibilities and job description for the Senior Front Desk Representative position at COMMUNITY HEALTH CENTERS OF PINELLAS?
Join Evara Health, where our mission to provide essential, high-quality healthcare services brings life-changing care to communities most in need. With 17 local centers and mobile health units across our network, we offer comprehensive care encompassing primary care, dental, behavioral health, pediatrics and more. At Evara Health, we are more than just a healthcare provider; we are a mission-driven, team-based organization. Our professionals come for the purpose and stay for the supportive culture and the strong, community-focused teams. Embark on a career that fulfills more than just professional goals—it transforms lives every day.
About This Role:
- Patient Registration & Insurance: Performs timely and accurate patient registration, including verifying insurance benefits, entering information into the EHR system, and assisting with financial applications and payment arrangements.
- Customer Service: Provides exceptional in-person and phone-based customer service by answering non-clinical questions, welcoming patients, and building positive relationships.
- Financial Counseling & Payment Collection: Assists with financial analysis, collects proof of income, provides payment estimates, and follows proper cash handling procedures, including balancing daily journals.
- Appointment Coordination: Schedules appointments per protocol, assists with forms, and ensures a smooth office workflow to support care delivery.
- Team Collaboration & Service Culture: Works closely with the care team, maintaining a flexible, people-first attitude in alignment with Evara Health’s purpose-driven service culture.
Why You'll Love Working Here:
- Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
- Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
- Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction.
Education and Experience
- High School Diploma or equivalent
- Minimum 1-2 years of experience as Front Office in a healthcare setting, preferred
- Minimum 1-2 years of experience in customer service, preferred
Culture and Benefits:
What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as:
- Generous Time Off: Enjoy 18 days of paid time off with an option to cash out unused days.
- Holidays: Celebrate with 10 paid holidays and an additional day off for your birthday.
- Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
- Work-Life Balance: Benefit from a typical Monday-Friday schedule.
- Educational Support: Take advantage of education assistance programs to further your professional development.
- Career Advancement: Numerous opportunities to advance within nursing leadership or other roles.
- Education Assistance: Up to $1,500 a year for education assistance including trainings, certifications or formal education
Join us, and be part of a team that is truly making a difference. Apply today to step into a career filled with purpose, challenge, and the opportunity to be part of something bigger than yourself.
Salary : $1,500
