SNF Clinic Lead (Medical Assistant)

Community Health Centers of America (CHCA) provides dependable and affordable healthcare for underserved regions. As a Federally Qualified Health Center, we’re expanding our reach in California, ensuring every community member has access to compassionate care. Community Health Centers of America began its journey in 2019 as a 501(c)(3) non-profit organization and continues to grow. Our mission? Providing accessible and affordable healthcare for all, today and every day.

Community Health Centers of America (CHCA) is seeking a highly organized and proactive SNF Clinic Lead (Medical Assistant) to oversee daily operations supporting our Skilled Nursing Facility (SNF) programs. This role serves as the central point of coordination between providers, facilities, credentialing, and internal teams, ensuring seamless onboarding, compliance, communication, and clinical workflow execution. This is an ideal role for someone who thrives in a fast-paced environment and can independently manage provider operations, documentation, and multi-facility coordination.

This will be a full time position based at our Fair Oaks office. This role offers the opportunity to make a meaningful impact in a dynamic and rewarding environment as a motivated individual with a passion for excellence and a commitment to providing top-tier support. The regular work schedule will be Monday - Friday days.

Key Responsibilities:

Provider & Facility Coordination

• Serve as primary liaison between SNFs, providers, and internal teams
• Coordinate:
  • Medical Director certification process
  • EMR access across facilities (PCC, Matrix, etc.)
  • Provider credentialing processes
  • Psych service coordination
  • QA/QAPI meeting scheduling and follow-up

Clinical & Documentation Support

• Manage SNF-related administrative workflows, including:
  • Faxes, death certificates, and medical record requests
  • Documentation tracking and provider follow-up
• Support providers with timely completion of required documentation

Admissions, Scheduling & Coverage

• Run facility admission reports and onboard new patients for providers
• Coordinate scheduling for:
  • Covering MDs
  • SNF visits
• Ensure providers have accurate, up-to-date patient information

Provider Onboarding & Support

• Support onboarding of new providers, including:
  • Credentialing coordination
  • EMR setup
  • System access (TigerText, tokens, etc.)
• Maintain provider readiness across all assigned facilities

Backup Coverage Support

• Provide backup support for:
  • Nocturnist schedules and call logs
  • TCM scheduling
  • Credentialing workflows (BVT, Sutter, Dignity)
  • EMR management across systems

Tracking, Reporting & Compliance

• Maintain and update key operational trackers, including:
  • Post-Acute Provider List
  • Delegation of Services Log
  • Master Provider List
  • Stipend tracking
• Track provider status changes (facility assignments, supervision agreements, malpractice updates)
• Respond to billing inquiries and support reconciliation

Operations & Administrative Support

• Coordinate IT-related needs (provider devices, access)
• Process incoming mail and documentation
• Assist with recruiting efforts for MAs

Join us and make a difference in the lives of our patients by ensuring they receive the highest level of care.

Benefits:

• Competitive compensation
• Comprehensive heath benefits (medical, dental, vision, life & voluntary)
• 401(k) with generous matching
• Employee assistance program
• Vacation, paid holidays and paid sick time

Qualifications

Required:

• Medical Assistant certification or equivalent experience
• 3 years in SNF, post-acute, or healthcare operations
• Strong understanding of provider workflows and facility operations
• Excellent organizational and communication skills

Preferred:

• Experience with SNF EMRs (PointClickCare, MatrixCare, etc.)
• Experience with credentialing and provider onboarding
• Familiarity with post-acute compliance and documentation workflows

Core Competencies

• Ownership & Accountability: Takes full responsibility for workflows and follow-through
• Systems Thinking: Builds and improves processes
• Clinical & Operational Awareness: Understands urgency and impact
• Communication: Clear, professional, and persistent
• Adaptability: Handles multiple priorities and interruptions effectively