What are the responsibilities and job description for the Patient Service Representative position at Community Health Center of Lubbock?
The Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment.
As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include:
- Greeting patients professionally both in person and on the phone
- Checking patients in and out
- Answering telephones, distributing messages, and making appointments
- Collect and records charges
- Providing computer entry services
- Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage
- Maintaining detailed records and tracking of client information
Education: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training.
Licensure: N/A
Experience: Minimum two years’ work experience in a clerical position. Post high school education may be substituted for this requirement.
Language: English; bilingual (English/Spanish) preferred.
Travel: Occasionally; valid Texas drivers’ license and current auto insurance required; must have reliable and safe transportation.
Hours of Work: 8am-5pm M-F with some weekend/evening work.
KNOWLEDGE/SKILLS
Knowledge
Basic knowledge of HIPAA.
Working knowledge of computers and general office equipment.
Skills
Strong organization skills.
Able to handle multiple tasks at once.
Ability to deal with tough situations with composure.
Excellent public relations, communication, computer, basic math, and writing skills.
Demonstrate excellent customer service skills and cultural competency.
Active listening.
Speech Recognition: The ability to identify and understand the speech of another person.
BENEFITS
Our full-time staff enjoy a competitive compensation package, which includes the following benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Company Paid Life Insurance
- 403(b) Retirement Plan
- 403(b) Retirement Plan Contribution
- Company Paid Short and Long-Term Disability Insurance
- Company Paid Accidental Death and Dismemberment (AD&D) Insurance
- Paid Time Off Bank
- Holiday Pay
- Extended Medical Leave
- Bereavement Leave
- Employee Assistance Program and Emotional Health Support Line
- Workers’ Compensation Insurance
- Professional Liability Insurance
- Legal Insurance
- Gym Membership Discount
- Incentive Pay
CHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today.
CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.