What are the responsibilities and job description for the Floor Manager position at Community Health Center of Lubbock?
The Floor Manager is responsible for ensuring smooth day-to-day operations and exceptional patient care. This position oversees all activities on the clinic floor, ensuring staff coordination, operational efficiency, patient satisfaction, and adherence to health and safety protocols. The Floor Manager works closely with clinical, administrative, and support teams to maintain a positive, safe, and organized environment for both patients and staff. Duties include, but are not limited to:
- Supervise nursing and support staff on the clinic floor.
- Ensure staff adhere to scheduling and clinic protocols.
- Manage shift coverage, breaks, and daily staff assignments.
- Provide coaching, feedback, and discipline when necessary to improve performance and patient interactions.
- Oversee the accurate recording of work hours for all clinic floor staff. Review and approve time sheets to ensure compliance with attendance and overtime policies.
- Work closely with central operations and HR to ensure staff is current in terms of compliance with licensure, certification, and credentialing.
- Monitor patient check-ins, appointments, and wait times to ensure efficient patient flow.
- Address and resolve patient concerns or complaints in a timely manner.
- Oversee the coordination of patient services and assist with triage as needed.
- Identify and implement workflow improvements to increase operational efficiency.
- Ensure the clinic floor is well-organized, clean, and equipped with necessary supplies.
- Support scheduling efforts by adjusting daily operations as needed to accommodate high patient volumes.
- Ensure the clinic complies with Health Resources and Services Administration (HRSA) and Joint Commission standards and regulations, addressing any deficiencies as needed.
- Facilitate regular team meetings and ensure clear communication between departments.
- Collaborate with medical providers, nurses, and other staff to ensure seamless patient care.
- Assist in training and onboarding new staff members.
- Prepare regular reports on clinic floor operations, including patient flow, staff performance, and compliance metrics.
- Maintain strict confidentiality of patient and staff information, in accordance with HIPAA and internal policies.
Education: High school diploma or equivalent (Associate or Bachelor’s degree in healthcare administration or related field preferred).
Certification: Basic Life Support (CPR) certification
Experience: Minimum of 3 years of experience in a healthcare setting, preferably in a supervisory or management role.
Language: English; bilingual (English/Spanish) preferred.
Travel: Some; valid Texas drivers license and current auto insurance required; must have reliable and safe transportation
Hours of Work: 8am-5pm M-F with rotating weekend/evening work.
Certification: Basic Life Support (CPR) certification
Experience: Minimum of 3 years of experience in a healthcare setting, preferably in a supervisory or management role.
Language: English; bilingual (English/Spanish) preferred.
Travel: Some; valid Texas drivers license and current auto insurance required; must have reliable and safe transportation
Hours of Work: 8am-5pm M-F with rotating weekend/evening work.
Knowledge/Skills
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with electronic medical records (EMR) systems and basic office software.
- Knowledge of healthcare regulations, including HIPAA and OSHA compliance.
- Experience in community health, outpatient care, or primary care settings.
- Familiarity with medical billing and coding
BENEFITS
Our full-time staff enjoy a competitive compensation package, which includes the following benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Company Paid Life Insurance
- 403(b) Retirement Plan
- Company Paid Short and Long-Term Disability Insurance
- Company Paid Accidental Death and Dismemberment (AD&D) Insurance
- Paid Time Off Bank
- Holiday Pay
- Extended Medical Leave
- Bereavement Leave
- Employee Assistance Program and Emotional Health Support Line
- Workers’ Compensation Insurance
- Professional Liability Insurance
- Legal Insurance
- Gym Membership Discount
- Incentive Pay
CHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today.
CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $35,241 - $52,166