Team Lead, 988

Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?

Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports.

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking a Team Lead for our 988 Suicide and Crisis Lifeline to oversee hotline shifts, facilitate training of staff, review documentation and provide crisis services. This role requires strong active listening skills, crisis de-escalation skills and the ability to remain calm under pressure.

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We are proud to offer a comprehensive benefits package for full-time employees:

• Affordable medical, dental and vision insurance
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6% (full and part-time)
• Company paid life insurance
• Mission-driven work environment with ongoing professional development
• Paid on-the-job training provided

Duties and Responsibilities:

• Assist in onboarding of new staff and interns
• Completes role plays with new staff as part of the training plan
• Completes post-call follow up with callers who express suicidal ideation
• Reviews and provides feedback on staff and intern documentation
• Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
• Establish a rapport with callers and assist the caller to handle the presenting concern
• Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
• Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
• Utilize suicide prevention protocols and safety planning strategies when necessary
• Provide referrals and resources for mental health services, community based organizations and emergency assistance
• Document all interactions accurately and timely per agency guidelines
• Collaborate with emergency responders, mental health professionals when higher level intervention is required
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports

• High school diploma or equivalent required, associate degree in related field preferred.
• Minimum 1 year of experience working on a mental health crisis hotline.
• Ability to remain calm, professional and supportive under pressure
• Ability to work collaboratively in a team-oriented environment
• Competently communicates effectively verbally and in writing
• Basic computer skills for documentation and online communication tools
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends

Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.