What are the responsibilities and job description for the IT Specialist, 988 position at Community Health Alliance-Ohio?
Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?
Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports.
JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking an experienced IT Specialist to provide technical support, troubleshoot issues and maintain the IT infrastructure of the 988 Crisis Hotline. As the IT Specialist for 988 you will collaborate with the 988 Director and management team to ensure seamless operations of technology and optimal use of IT resources.
Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.
At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.
We are proud to offer a comprehensive benefits package for full-time employees:
- Affordable medical, dental and vision insurance
- Generous paid time off (PTO) & paid holidays
- Retirement plan with company match – up to 6% (full and part-time)
- Company paid life insurance
- Mission-driven work environment with ongoing professional development
- Paid on-the-job training provided
Job Duties and Responsibilities
- Provides technical assistance and support for inquires and issues related to 988 hotline computer systems, software, hardware and networking.
- Oversee all hotline technology platforms including RingCentral, iCarol, Vibrant Exchange and others.
- Diagnose and resolve technical issues with hotline hardware, software and network connectivity and escalate to vendors as necessary.
- Create accounts for new staff in all relevant systems.
- Assist users in understanding and utilizing IT systems effectively and provide training and guidance on software and hardware usage as needed.
- Support regular maintenance and updates on IT systems including patches, upgrades and configurations to ensure security and functionality.
- Implement data backup and recovery procedures to protect hotline data and ensure program continuity in case of system failure or disasters.
- Maintains accurate documentation of IT systems, configurations, procedures and user guides. Keeps technical documentation up to date.
- Leads IT projects such as system upgrades, installations and migrations.
- Coordinates with external vendors and service providers for the procurement, maintenance and support of IT systems and services.
- Support implementation and enforcement of IT security policies and procedures. Monitors systems for security breaches.
- Researches the latest technology that may benefit the hotline services.
- Share regular updates on IT systems with staff.
- Bachelor's degree in information technology, computer science or related field or equivalent
- Minimum of 2 years of experience as an IT specialist or in a similar IT support role
- Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
- Ability to pass background checks, drug screen and required training
- Reliable transportation
- Ability to work evenings, overnights and weekends
Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.
Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
