What are the responsibilities and job description for the Patient Registration Specialist position at Community Health Alliance-Ohio?
Are you looking for a career where you can make a difference in the lives of individuals in recovery for mental health and substance use disorders? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?
JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking a highly organized and detail-oriented Patient Registration Specialist to join our healthcare team. In this role, you will be responsible for ensuring the accurate and timely registration of patients for services, verifying insurance information, and providing outstanding customer service. The ideal candidate will have excellent communication skills, attention to detail, and a passion for helping others in a fast-paced environment.
Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.
At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.
We are proud to offer a comprehensive benefits package for full-time employees:
- Affordable medical, dental and vision insurance
- Company paid Health Reimbursement Arrangement (HRA)
- Generous paid time off (PTO) & paid holidays
- Retirement plan with company match – up to 6%
- Career ladder – opportunities for professional growth
- Company paid life insurance
- Employee training and continued education opportunities
- Mileage reimbursement
Job Duties and Responsibilities:
- Schedule would be Monday-Friday 1230pm-430pm and alternating Saturdays-530am-10am.
- Greet patients and ensure their accurate registration in the electronic health record (EHR).
- Collect and verify patient demographic information, insurance details, and medical histories.
- Enter patient data into electronic health record (EHR) systems, ensuring accuracy and completeness.
- Communicate effectively with patients and staff to resolve any issues regarding registration or insurance.
- Handle inquiries related to patient accounts, including insurance verification and billing.
- Process and schedule appointments as needed.
- Assist in the management of patient flow and coordinate with other departments for patient services.
- Maintain confidentiality and comply with all healthcare privacy regulations (HIPAA).
- Collaborates and communicates effectively with treatment team for the coordination of care.
- High School Diploma.
- Experience working in a clinic, physician office or hospital setting is preferred.
- Experience working with patients with behavioral health needs is preferred.
- An understanding of mental illness and substance use, psychiatric symptoms, and impact on functioning and behavior.
- Valid driver's license, car insurance, and insurable driving record required.
- Knowledge and understanding of mental health, alcohol and drug treatment and recovery, engagement of persons in treatment and recovery and an understanding of other healthcare systems, social service systems and the criminal justice system.
Community Health Alliance is a regional leader providing the highest industry standards for health and human services. Our agencies of Transitional Living and Sojourner offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.
Community Health Alliance, is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Key words: registration, administrative support, mental health, behavioral health, outpatient, care coordination, life skills, communication, organizational skills, problem solving, teamwork, interpersonal skills, flexibility, dependability, initiative, motivated, analytical skills, detail-oriented, planning, results-oriented, conflict management, computer skills.
