What are the responsibilities and job description for the Supervisor, Hotline Services position at Community Health Alliance-Ohio?
Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?
Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports.
JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking an experienced Supervisor to manage crisis hotline operations including providing support and consultation to crisis hotline professionals, oversee the delivery of hotline services, scheduling and training. This role requires leadership skills, strong active listening skills, crisis de-escalation skills and the ability to remain calm under pressure.
Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.
At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.
We are proud to offer a comprehensive benefits package for full-time employees:
- Affordable medical, dental and vision insurance
- Company paid Health Reimbursement Arrangement (HRA)
- Generous paid time off (PTO) & paid holidays
- Retirement plan with company match – up to 6% (full and part-time)
- Company paid life insurance
- Mission-driven work environment with ongoing professional development
- Paid on-the-job training provided
Job Duties and Responsibilities
- Supervises team members providing training, supervision, performance feedback and evaluations.
- Manages the hotline schedule to ensure appropriate coverage.
- Evaluates team members competency in performing hotline services and successfully completing required training.
- Assists in the recruiting and hiring of new team members and interns.
- Provides on-call coverage and support to team members.
- Reviews and approves timecards and time off requests.
- Leads team meetings.
- Reviews and provides feedback on documentation to team members and interns.
- Delegates various projects and responsibilities to team members.
- Provides immediate telephone crisis management to callers identified at risk for suicide or other mental health emergencies and assists in stabilization of the caller.
- Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports.
- Participates in required training to enhance professional development.
- High school diploma or equivalent required, associate degree in related field preferred.
- Two years of experience working on a mental health crisis hotline.
- One year of experience in a supervisory capacity
- Ability to remain calm, professional and supportive under pressure
- Experience in mental health field is preferred, but not required (on-the-job training provided)
- Ability to work collaboratively in a team-oriented environment
- Competently communicates effectively verbally and in writing
- Basic computer skills for documentation and online communication tools
- Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
- Ability to pass background checks, drug screen and required training
- Reliable transportation
- Ability to work evenings, overnights and weekends
Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.
Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
