Quality Improvement and Compliance Director

Description

Director of Quality Improvement and Compliance

Location: Reno, NV
Organization: Community Health Alliance (CHA)
Employment Type: Full-Time, Exempt

About Community Health Alliance:
Community Health Alliance (CHA) is a leading multi-site Federally Qualified Health Center (FQHC) dedicated to providing high-quality, affordable healthcare to our community. We strive to deliver integrated medical, dental, behavioral health, and support services that improve the health and well-being of all patients, regardless of their ability to pay.

We are proud to share that CHA was recognized as one of the 2025 Best Places to Work and 2025 Best Places for Women to Work — a reflection of our inclusive culture, supportive leadership, and commitment to employee growth and well-being.

Position Summary

The Director of Quality Improvement and Compliance leads the organization-wide Quality Improvement (QI) and Compliance functions across CHA’s multi-site network. This key executive role integrates data-driven performance improvement with a robust, proactive compliance program to ensure CHA meets or exceeds federal, state, and local standards.

The Director partners closely with the Chief Medical Officer (CMO), Chief Dental Officer (CDO), nursing, behavioral health, HIM, revenue cycle, and operations leaders to achieve clinical excellence, maintain regulatory compliance, and drive organizational accountability.

Supervises: Health Information Management Department, Systems Auditor, and Assistant Risk Manager

Why Join CHA

At CHA, we’re more than a healthcare provider — we’re a community partner improving health equity and patient outcomes every day. You’ll join a mission-driven team empowered to innovate, collaborate, and lead with purpose.

Community Health Alliance is an Equal Opportunity Employer.
Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and applicable local laws.

Qualifications

Key Responsibilities

• Lead the enterprise-wide Quality Improvement program and annual Quality Management Plan.
• Define and manage KPI dashboards and reporting cadence for Executive Leadership, Board QI Committee, and full Board.
• Chair the Quality Improvement Executive Council; oversee subcommittee coordination and board reporting.
• Ensure ongoing compliance with HRSA FQHC requirements and NCQA PCMH standards across medical, dental, and behavioral health services.
• Oversee compliance with CLIA, CMS (Medicare/Medicaid), HIPAA, and payer quality programs.
• Direct the enterprise policy lifecycle using PolicyTech (or similar), ensuring alignment with laws, regulations, and internal controls.
• Manage compliance governance, including annual risk assessment, audit plans, issue intake/investigations, and corrective actions.
• Lead HRSA Operational Site Visit (OSV) readiness and documentation.
• Collaborate with clinical and operational leaders on peer review, performance analysis, and process improvement using Lean, PDSA, and Six Sigma methodologies.
• Design and deliver training on QI, compliance, privacy, and safety for staff, providers, and board members.
• Supervise and mentor QI, Compliance, and HIM staff; develop talent and succession plans.

Qualifications

• Education: Bachelor’s degree required; Master’s in Public Health, Healthcare Administration, Nursing, or related field preferred.
• Experience: 7–10 years of progressive experience in healthcare Quality Improvement and/or Compliance, with at least 5 years in a leadership capacity. FQHC or safety-net experience preferred.
• Certifications: Preferred—CPHQ, CSSGB/CSSBB, CHC/CHPC, CPPS, or related credentials.
• Skills:
  • Expert understanding of HRSA, NCQA PCMH, CMS, CLIA, HIPAA/HITECH, and OSHA requirements.
  • Advanced proficiency in QI tools (Lean, PDSA, Six Sigma), data analytics (EHR, UDS, HEDIS, eCQMs), and risk assessment.
  • Strong facilitation, presentation, and stakeholder management skills.
  • Demonstrated ability to translate complex regulations into practical workflows and sustainable process improvements.

Work Environment

• Primarily office/clinical setting with regular computer use.
• Occasional travel between sites and evening/Board meetings.
• May require lifting up to 20 lbs occasionally.

Salary : $114,534 - $152,385