Wellness Center Front Desk Associate

Community First is Hiring Wellness Center Front Desk Associate to join our team!

We are seeking energetic Wellness Center Front Desk Associate to join our team in. The Activities Coordinator will be responsible for assisting with various tasks.

Schedule: Full Time

Location: Berkeley Square- 100 Berkeley Dr, Hamilton, OH 45013

Compensation: $14 to $17 per hour based upon experience

Job Responsibilities:

Customer Service & Member Support

• Greet members and visitors with a warm and professional demeanor.
• Answer questions about programs, classes, services, and amenities.
• Assist members with check-ins, registrations, and account inquiries.
• Provide tours of facility to potential members.
• Respond to phone calls and emails in a timely, helpful manner.
• Ensure the front desk area and lobby remain clean, organized, and inviting.

Administrative Duties

• Process membership forms, waivers, payments, and renewals.
• Maintain accurate records in member management software.
• Support wellness team with printing, filing, and general office tasks.
• Help monitor attendance and track participation in programs.

Operational Support

• Ensure compliance with safety, security, and facility policies.
• Report maintenance needs, equipment issues, or safety hazards promptly.
• Show and demonstrate how to use the workout machines to members.
• Assist with setting up or resetting for classes, workshops, and events.
• Provide support during emergencies by following established protocols.

• High school diploma or equivalent
• Prior experience working with seniors or in a recreational setting preferred
  • Ability to stand for extended periods.
  • Physical ability to demonstrate basic exercises, use weight machines.
  • Light lifting up to 20 lbs (e.g., moving small equipment or supplies).
  • Ability to assist with basic room or equipment setup.

    Qualifications

    Required

    • Strong customer service and communication skills.
    • Ability to multitask in a busy environment.
    • Basic computer skills (email, scheduling systems, data entry).
    • Professional, friendly, and approachable demeanor.
    • Reliability and strong time-management skills.

    Preferred

    • Experience in a wellness, fitness, hospitality, or customer service setting.
    • Familiarity with membership management or scheduling software.
    • Interest in wellness, fitness, or healthy lifestyles.

    Physical Requirements

  • Ability to stand for extended periods.
  • Physical ability to demonstrate basic exercises, use weight machines.
  • Light lifting up to 20 lbs (e.g., moving small equipment or supplies).
  • Ability to assist with basic room or equipment setup.

• A Heartfelt Mission: At Community First, our priority is people. We are deeply committed to delivering exceptional care, and your role in that mission is invaluable.
• A Supportive, Caring Team: We believe in working together, lifting each other up, and celebrating every contribution. Your voice matters here, and your efforts will be recognized and appreciated.
• Room to Grow: We’re passionate about helping you develop your skills. With ongoing training, mentorship, leadership opportunities, and a tuition reimbursement program, we’re invested in your career growth.
• Awesome Perks: Enjoy access to on-site fitness centers, employee recognition programs, and referral bonuses when you bring your friends (especially those STNAs!) into the Community First family.

• A Team Player: You love working together and believe in the power of lifting each other up.
• Driven to Grow: You’re excited about personal development and seeking a fulfilling career in a mission-focused environment.
• Commitment to Excellence: You take pride in your work and always strive to do your best.