What are the responsibilities and job description for the Learning and Development Specialist position at Community First Credit Union?
We believe having a passion for helping people is a powerful pull. As our Learning & Development Specialist, you’ll know just how true this is. Beyond being proficient at presenting and good with media, at your core, the opportunity to help people grow is what drives you. In this role, you’ll be responsible for the continual training and development of employees across the organization. You’ll be excited to roll up your sleeves and dive into multiple responsibilities, including training delivery, training design, and training coordination for our initiatives. You know that employees thrive when they master new skills, that’s why your work will directly impact our members’ satisfaction. If you crave a community-focused environment where high service standards matter…we should talk!
As our Learning & Development Specialist, you will:
- Effectively facilitate training courses for new and existing employees
- Support Community First’s training programs by developing and/or coordinating training materials for multiple areas focusing on procedures, systems, workflows, and policies
- Design and develop both online and instructor led training programs for interactive participation in accordance with best practice design
- Help to prepare Subject Matter Experts to deliver training as needed
- Serve as a primary resource for training new member facing staff in addition to serving as trainer to all areas that utilize the same systems and procedures as frontline employees
- Continually increase your knowledge of the Learning & Development craft
An ideal candidate will have a combination of:
- Associate’s Degree or equivalent; or 5 years related experience and/or training in the financial services area, or equivalent combination of education and experience
- Technical aptitude, including proficiency in Word, Excel, Power Point as well as the ability to multi-task
- Experience with the delivery and development of training materials
- Excellent communication skills that resonate in both one-on-one environments and larger group settings
- Deep listening skills to facilitate the design process and ensure effective delivery
Why Community First?
When you join Community First Credit Union, you're not just working at a financial institution, you're joining a cooperative where every member is an owner. That means our focus is always on doing what's best for people, not profits. Here, you'll be part of a team that truly cares, in a place where your work directly strengthens the growth, engagement, and success of employees who serve our members, families, and communities every day.