What are the responsibilities and job description for the Lead Scheduling Coordinator position at COMMUNITY DENTAL CARE?
Join our team at Carlton Street as a full-time Lead Scheduling Coordinator. This position serves a critical role in the clinic as they are often the first point of contact with the patient and enable the clinic to run smoothly. We are excited to offer two Lead Scheduling Coordinator opportunities: one based on the main level clinic and another supporting our lower-level Pediatric clinic and Call Center.
Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including Maplewood, Crystal, Rochester and Buffalo.
Why Work for Us
- Enjoy meaningful work in a collaborative environment that fosters professional growth
- Provide culturally sensitive oral health care, preventive education, professional training, and advocate for access for all
Responsibilities
- Greet patients by phone or in-person, schedule their appointments in the computer and create a positive, welcoming experience
- Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure smooth clinic flow
- Register new patients and maintain accurate patient records
- Check that lab cases have been received the day before treatment, and call-in lab cases if needed
- Manages day-to-day operations of front desk staff and duties for the area assigned
- Address patient concerns in difficult situations to support clinic and scheduling managers
- Inform patients of clinical policies and procedures
Qualifications:
- High school diploma or equivalent
- 1-2 years of supervisory experience preferably within a clinic setting
- 1-2 years of customer service experience, preferably within an office setting
- Excellent written and verbal communication skills
- Organized and skilled at multi-tasking in a fast-paced environment
- Experienced within MS Office or other computer software
Carlton Street Clinic Hours
Monday - Thursday 7:20pm-4:00pm
Friday 7:20am – 2:00pm
What We Offer:
- Collaborative, innovative and inclusive team environment
- Internal growth and development opportunities
- Comprehensive medical, dental and life insurance
- Paid time off and holiday pay
- 401k plus company match
About Us:
At Community Dental Care everything we do is about providing the most caring, culturally respectful, quality dental care to people of all ages and abilities. We provide comprehensive oral health care, preventive education, professional training and advocate for access for all. Our team of over 300 employees staff our full-service dental clinics in Maplewood, Crystal, Rochester and Buffalo.
At CDC we value our diversity and are stronger because of it. We celebrate the diverse cultural norms and traditions of our staff and patients and strive to meet their needs in a culturally competent and compassionate manner.
Community Dental Care is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $20 - $25