Pathways to Success Clinical Program Manager

Title: Pathways to Success Clinical Program Manager

Salary: $80,000.00

Purpose: 

Directs and oversees the structure, development, delivery, and administration of services in assigned Direct Service Area(s) for the Pathways to Success Program. 

Pathways to Success is a program for Medicaid enrolled children under the age of 21 in Illinois who have complex behavioral health needs and require intensive services and support. The program provides access to an evidence-informed model of intensive care coordination and additional home and community-based services. 

The Clinical Manager will provide leadership and direction to clinical functions and operations of programs and assists in determining and defining the human service needs of the community as a basis for service development and ensures that resources are utilized in a manner that maximizes the cost-effectiveness of services provided. They will provide leadership in directing an integrated service delivery model. As a member of the Pathways-to-Success Leadership Team, they will assist with developing the program budget, organizational policy, and other administrative initiatives.

Duties and Responsibilities:

1. Monitors operation of clinical services and adjusts as necessary to accomplish goals.

2. Will provide clinical oversight and direction for the Care Coordination Service Organization’s (CCSO) services and responsibilities.

3. Responsible for signing all IATPs as the LPHA to confirm the medical necessity for youth enrolled in Pathways to Success.

4. Will ensure clients referred to services will receive appropriate level of care and timely and appropriate service delivery.

5. Responsible for hiring the Supervisors for Wraparound Care Coordination and Intensive Care Coordination to include: interviewing, selecting, and training program staff.

6. Monitors employee performance and completes quarterly and annual evaluations for direct reports. Works to resolve any performance issues or concerns.

7. Is available to respond to clients and/or customers, either in person or over the phone, during assigned business hours. Will provide clinical services when program needs indicate.

8. Will assist with departmental strategic planning and collaborate with providers in assigned DSA(s).

9. Will collaborate with Rapid Response leadership to ensure collaboration between programs and coordination of care for mutual clients.

10. Monitors clinical activity and reporting patterns of services to ensure that contractual obligations are met and C4 maintains fidelity of program requirements.

11. In coordination with program supervisors, the manager shall monitor the Care Coordinator's caseloads monthly to ensure caseloads are balanced and consistent with the caseload ratios for their assigned tier.

12. Ensures that all clinical reports, internal and external, are completed as necessary

13. Develops and maintains professional relationships with human services and government agencies. health service vendors and private organizations to enhance service delivery and agency image

14. Interprets the functions of the agency to the community through direct involvement with public, civic or private groups. 15. Provides ongoing and supportive supervision to assigned supervisees, as evidenced through development and implementation of measurable and attainable goals and accountability standards.

16. Maintains professional licensure.

17. Maintains knowledge of current agency policies and procedures and supports and ensures compliance within the Pathways team

18. Performs other responsibilities as assigned by the Senior Clinical Director and Senior Leadership.

Minimum Qualifications:

1. MA/MS in Psychology or MSW required

2. Licensed Practitioner of the Healing Arts (LPHA) required

3. 2 years of experience in a clinical or administrative capacity

4. Willingness to work cooperatively with others in pursuit of organizational goals and objectives

5. Personal vehicle, Illinois driver’s license, vehicle insurance, and insurable driving record

Competencies (Minimum Skills, Knowledge and Experience):

1. Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized treatment in accordance with each client’s age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture

2. Knowledge of and ability to adhere to confidentiality practices and procedures, as mandated by local, state, or federal law

3. Ability to present a positive image of agency to clients and visitors