Pathways to Success Care Coordinator

Title: Pathways to Success Care Coordinator

Reports to: Pathways to Success Supervisor and/or Program Manager

Purpose:  

Pathways to Success is a State of Illinois initiative to provide comprehensive care coordination that will enhance access to critical behavioral, medical and social services for children with complex behavioral health challenges. The program utilizes the evidenced-informed Care Coordination and Support model. This is a structured approach to care coordination that adheres to required procedures for child and family engagement, individual care planning, identifying and utilizing strengths and natural supports while monitoring progress and fidelity to the required processes. Care Coordinators assist the families in navigating the complex systems of care until they can navigate it on their own. We are hiring on both the Westside and Northside of Chicago, depending on what is best fit for you. 

The Care Coordinator is responsible for enhancing coordination of services by removing service barriers, creating a strong support system and by addressing medical and social needs of children.  Pathways work with children ranging from age 5 to 21 years of age. The families or guardians of the children receive support services as well and are linked with community supports and programs that can continue even after Pathways are gone. Care Coordinators are accountable for ensuring the delivery of high quality and comprehensive services in a culturally sensitive and appropriate manner. Care Coordinators will accomplish this comprehensive service by the following:

• Utilize IM CANS to develop an individualized strengths-based service plan.
• Complete assessments for assigned clients to determine level of need.
• Develop care plans to reduce areas of risk.
• Assist clients with accessing services to improve overall wellness that include mental health services, substance use, behavioral support, advocacy, family functioning, healthcare, housing, education, nutrition, etc.
• Develop a unique Child and Family team for the client that including formal and natural supports involved in the youth and family’s lives.
• Participate in multi-disciplinary staffing’s, case consultations and meetings the clients and family
• Provide support and resources for the family during behavioral health crisis and after by providing an individual safety plan
• Meet with families in the community, at home, in the office and at the school.
• Complete documentation in required electronic systems care
• Initiate, cultivate and maintain professional relationships with human services and government agencies, health service providers, and community leaders 
• Utilize assessment tools and individual treatment plan to implement a working plan of car

Competencies:

• Experience with computers for documenting work, making referrals, and researching services 
•  Organizational skills and daily work planning 
• Excellent interpersonal and customer service skills
• Strong written and oral communication skills 
• Problem solving and analytical skills
• Adherence to ethical practices and procedures
• Demonstrated cultural sensitivity, humility, and competence
• Ability to present a positive image of the agency to clients, community and staff
• Ability to work in stressful situations, handle multiple tasks and projects simultaneously
• Ability to resolve issues objectively and maintain strict confidentiality
• Ability to deal with ambiguity and changing programmatic needs

Minimum Qualifications:

• Must meet Illinois requirements of a Mental Health Professional 
• Bachelor's Degree in the human service field.
• Willingness to become knowledgeable of the communities served in Chicago
• Personal vehicle, valid driver’s license, insurable driving record and vehicle insurance
• Experience working in healthcare or social service agencies a plus 
• Energic and enthusiastic to work with families in under served communities