ACT Team Lead

Purpose:

The Assertive Community Treatment (ACT) Team Lead provides the administrative oversight of all ACT services provided by the team. The ACT team provides community based mental health services to adults with serious mental illnesses. The ACT Team Lead shall provide quality assurance and oversight to ensure adherence to the ACT Fidelity Model, ensure timely clinical documentation and monitor staff performance in light of productivity expectations. The ACT Team Lead will also lead the team in providing recovery oriented, individualized, trauma informed and effective treatment interventions in ways that are respectful, non-judgmental and consistent with C4’s mission and vision.

Minimum Qualifications:  

1. 3-year minimum clinical experience working with adult clients with serious mental illness in need of intensive community support services ACT level services.
2. A well-maintained personal vehicle for work related use, valid Illinois driver’s license, good driving record, and active vehicle insurance are required

Competencies (Minimum Skills, Knowledge and Experience):

1. Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment according to each client's age, gender, gender identity, race, ethnicity, and culture in trauma informed manner. 
2. Clinical competencies, including motivational interviewing techniques, as aligned with training mandated by agency
3. Knowledge of appropriate, respectful behavior management techniques and functional use of them
4. Intimate knowledge of authorization process and a clear understanding of documentation standards required to support Medical Necessity
5. Understanding of personal and professional boundaries  
6. Ability to plan, develop and manage multiple projects
7. Organizational skills
8. Time and stress management skills
9. Effective communication skills to include interpersonal, teamwork, and collaboration skills
10. Conflict resolution and diplomacy skills
11. Computer literacy including clinical records
12. Ability to develop solutions to problems.
13. Ability to speak and write clearly and effectively.
14. Ability to comprehend complex ideas and complex diagnostic histories of consumers

Duties and Responsibilities:

1. Provides day-to-day supervision of the ACT team
2. Works closely with the ACT Program Manager 
3. Leads ACT staff meetings and treatment planning meetings with ACT staff in a manner reflecting compassion and a clear understanding of clients’ unique circumstances and individual recovery needs
4. Directs the client admission process, treatment, rehabilitation and support services of the program in coordination with the ACT Program Manager and psychiatrist
5. Trains and supervises employees to procedures and clinical functions identifying and respecting each person’s preferred learning style. 
6. Works with ACT Program Manager to assist in the creation and updating of the ACT Procedural Manual
7. Schedules employees to provide adequate coverage
8. The ACT Team Lead is expected to provide direct clinical service to clients as needed. 
9. Ensures documentation quality, completion, and compliance at all times, as well as monitors timelines and agency policies and procedures according to agency’s guidelines
10. Ensures compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards
11. Monitors, coaches and assists staff with individual performance expectations 
12. Signs off on staff Timecards
13. Approves time off and requests to work from home
14. Works closely with the ACT Program Manager in responding to new referrals and assessing for appropriate level of care in a timely manner.
15. Manages staff requests for mileage and parking reimbursement
16. Works closely with Representative Payee professionals around Special Requests and other related issues as needed. Becomes familiar with the overall Representative Payee processes and acts as liaison between ACT staff and Representative Payee staff to ensure compliance with Social Security procedures.
17. On-call on a rotating basis manning the ACT crisis line
18. Compiles reports and gathers data as requested by ACT Program Manager
19. Adheres to confidentiality practices and procedures according to agency policies.
20. Maintains compliance, at all times, with agency policies and procedures.
21. Responsible for prioritizing own and others’ work to ensure completion
22. Checks the quality and timeliness of own and others’ work
23. Adheres to ethical practices 
24. Other duties as assigned by supervisor