Director of Quality and Compliance

Community Connections Inc. is seeking a Director of Quality and Compliance to join our team! Based in Fall River, MA, this strategic leadership role is essential to advancing our agency’s commitment to high-quality services, ethical practice, and regulatory excellence. As the Director of Quality and Compliance, you will oversee agency-wide quality assurance systems, ensure adherence to state, federal, and accreditation requirements, and lead initiatives that strengthen organizational accountability, safety, and continuous improvement.

We are looking for a knowledgeable, detail-oriented, and mission-driven leader who is committed to upholding the highest standards of service delivery, regulatory integrity, and organizational compliance.

What You’ll Do as Director of Quality and Compliance:

• Provide strategic oversight for agency-wide quality assurance, compliance, and ethical standards.
• Lead and manage internal and external audits, surveys, and certification processes including CARF, DDS Quality Enhancement, MassHealth, and transportation standards.
• Oversee the development, review, and maintenance of agency policies and procedures in collaboration with Executive Team and Service Directors.
• Direct the investigation process, analyze incident trends, and develop corrective action plans that ensure timely and effective resolution.
• Support and audit Electronic Case Management systems, ensuring accurate documentation and proper staff usage.

What You’ll Need as Director of Quality and Compliance:

• Bachelor’s Degree in human services, social work, communications, or a related field required. Relevant experience may be substituted for required education.
• 5–7 years of progressive leadership experience with foundational experience in CARF, DDS, and MassHealth standards preferred.
• Bachelor’s Degree preferred; relevant experience may be substituted in lieu of a degree.
• Demonstrated expertise in regulatory compliance, quality assurance systems, and accreditation processes.
• Strong analytical skills with the ability to evaluate data, identify trends, and develop improvement strategies.
• Proven ability to work across teams and with diverse stakeholders.
• Valid driver’s license, access to a vehicle, and satisfactory driving record.

Who You Are as Director of Quality and Compliance:

• A strategic thinker with a strong commitment to regulatory and ethical excellence.
• A confident, collaborative leader who supports teams and inspires accountability.
• A detail-oriented professional with strong analytical and problem-solving skills.
• A team player committed to mission-driven work.

What Community Connections Can Provide You:

• PTO: 9 Paid Holidays, 15 Vacation days, 3 Personal days
• Employer Paid Group Life/AD&D Insurance
• Employer Paid Long Term Disability Insurance
• 403b Retirement Plan with Discretionary Employer Match
• A workplace with both heart and soul
• Personal and professional development
• The opportunity to positively impact the lives of the individuals we serve

Community Connections Inc. is an EEO employer committed to inclusion, equity, and supporting veterans and individuals with disabilities.