Bilingual Patient Coordinator - (English/Spanish )

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our Primary & Specialty Care location in Springdale, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's need are met in an effective positive way. The is a full-time position with the schedule of Monday - Friday 8:00 AM - 5:00 PM. Bilingual speaking ability of English & Spanish is required. 

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic


• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.


• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily. 


• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.


• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.


• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.


• Keeps management team informed of all activities and on goings in the medical clinic.


• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA.

Knowledge and critical skills

• Ability to perform cash, check and credit card payment transactions with accuracy. 


• Ability to work and function independently and within a team.


• Strong interpersonal skills and the ability to work effectively with people of all backgrounds. 


• Knowledge of computer software such as Microsoft Office Software.


• Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage. 


• Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff, 

Required Qualifications

• High school diploma or equivalent required. 


• Strong interpersonal skills and the ability to work effectively with people of all backgrounds required. 


• Customer service experience required


• Bilingual (Spanish & English) preferred.

Preferred Qualifications

• 1 year medical front office experience preferred.


• 1 year customer service experience preferred.
  
  

Why Join Community Clinic? 

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! 


• Excellent Benefits Package including:
  
  
  
  • Health, Vision, Dental and Life Insurance
  
  
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  
  
  • Paid Time Off and 10 Annual Paid Holidays
  
  
  • Employee Discounts for Care