What are the responsibilities and job description for the Bilingual Patient Coordinator- (English / Spanish) position at Community Clinic?
Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.
Job Summary
Community Clinic is seeking a bilingual front desk Patient Coordinator for a busy Gentry Community Clinic Primary & Urgent Care Clinic located in Siloam Springs, AR on Holly St. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient’s needs are met in an effective, positive way. Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. This position is full-time, in-person, paid hourly, and eligible for full benefits. The schedule for this position will be Monday through Thursday 7:30 AM - 5:00 PM and Friday 7:00 AM - 12:00 PM and occasional Saturday 8:00 AM - 12:00 PM
Responsibilities
- Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
- Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
- Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
- Schedules patient appointments
- Maintains a clean and orderly work environment
- Assists as requested by provider in procedures and examinations within guidelines of certification and/or training.
- Translates written and verbal communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff and as skills allow.
Skills
- Ability to perform cash, check and credit card payment transactions with accuracy.
- Ability to work and function independently and within a team.
- Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
- Knowledge of computer software such as Microsoft Office Software.
- Able to perform proficiently on current practice management system and/or electronic medical records.
Required Qualifications
- High school diploma or equivalent required.
- Bilingual Spanish/English is required.
Why Work at Community Clinic?
- Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
- Excellent Benefits Package including:
- Health, Vision, Dental and Life Insurance
- 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
- Paid Time Off and Holidays
- Employee Discounts for Care