Bilingual Patient Coordinator - (English / Spanish)

Community Clinic is a patient-directed Community Health Center which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately.  We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role.  We care.   You belong.

Job Summary

Community Clinic is seeking a front desk Patient Coordinator for our Primary & Specialty Care Clinic in Siloam Springs, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient’s needs are met in an effective, positive way. Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Spanish language ability is required. The schedule for this role is full-time, Monday - Thursday 7:30 AM - 5:00 PM, Friday 7:30 AM - 12:00 PM and occasional Saturday 8:00 - 12:00pm. 

Responsibilities 

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic. 


• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.


• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily. 


• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries. 


• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.


• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times. 


• Keeps management team informed of all activities and on goings in the medical clinic.


• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA. 

Skills

• Ability to perform cash, check and credit card payment transactions with accuracy. 


• Ability to work and function independently and within a team.


• Strong interpersonal skills and the ability to work effectively with people of all backgrounds. 


• Knowledge of computer software such as Microsoft Office Software.


• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High school diploma or equivalent required. 


• Bilingual Spanish/English is required. 

Why Join Community Clinic?

• Be a part of a mission driven organization committed to providing access to health-care to everyone in your community!


• Excellent Benefits Package including:
  
  
  
  • Health, Vision, Dental and Life Insurance
  
  
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  
  
  • Paid time off and Holidays
  
  
  • Employee Discounts for Care