What are the responsibilities and job description for the HIT Representative position at Community Clinic of Maui, Inc.?
Brief Description
Join our team and play an important role in supporting quality patient care! We’re looking for a detail-oriented and compassionate individual to help maintain accurate medical records, protect patient privacy, and ensure a smooth and positive experience for everyone we serve. If you thrive in an organized, team-based environment and take pride in providing excellent customer service, we’d love to hear from you!
Primary Function
Maintains and organizes confidential patient medical records in order to keep track of important clinical details and updates patient medical information as needed. Participates in multi-disciplinary primary care team to support the patient care process and facilitate the patient experience.
Essential Duties And Functions
Education:
Join our team and play an important role in supporting quality patient care! We’re looking for a detail-oriented and compassionate individual to help maintain accurate medical records, protect patient privacy, and ensure a smooth and positive experience for everyone we serve. If you thrive in an organized, team-based environment and take pride in providing excellent customer service, we’d love to hear from you!
Primary Function
Maintains and organizes confidential patient medical records in order to keep track of important clinical details and updates patient medical information as needed. Participates in multi-disciplinary primary care team to support the patient care process and facilitate the patient experience.
Essential Duties And Functions
- Ensures the privacy of all patient medical information in accordance to HIPAA regulations and company policies and procedures.
- Prepares and updates patient's charts for current and future appointments.
- Processes obtain and release of records in an efficient/accurate timely manner.
- Scans and imports patient’s medical documents accurately.
- Provides assistance to auditors as required.
- Creates, generates, and analyzes reports as requested.
- Facilitates resolution to patient complaints as needed.
- Assists with inputting data into the Electronic Medical Record System, Practice Management System, analytical database, and other data reporting systems.
- Assists with Call Center duties as needed.
- Shreds or ensures proper disposal of patient medical records as appropriate.
- Provides customer service to patients utilizing the appropriate customer service techniques.
- Attends additional training sessions to improve deficiencies and enhance knowledge and skills.
- Performs other duties and functions which facilitate interdisciplinary team processes and are consistent with demonstrated competencies.
- Attends and participates in all-staff, departmental and targeted meetings consistently.
Education:
- High School Diploma or GED required.
- Certification as Medical Assistant, CNA, or other healthcare education preferred.
- Associates Degree in Business Technology, specializing in Medical Office Assistant preferred.
- Six-Months’ experience in a healthcare setting, including HIPAA compliance, preferred.
- Familiarity with medical terminology and pharmacology preferred.
- Experience and familiarity with our diverse population.
- Demonstrate accurate typing of a minimum of 35wpm.
- Knowledge of use of various office equipment, i.e. copier, fax machine, scanning, etc.
- Skill in maintaining records.
- Ability to maintain quality control standards.
- Ability to work with bilingual and bicultural people.
- Cultural sensitivity to a diverse group of people.
- Must have the ability and skills to work closely with administration, co-workers, and practitioners in an effective, cooperative and harmonious manner.
- Ability to read, write, and understand in the English language and respond in detailed oral and written instructions.
- Ability to communicate clearly, verbally and in writing, with patients, co-workers, community partners, and the public.
- Knowledge of common safety hazards and precautions to maintain a safe work environment.
- Ability to react calmly and effectively in emergency situations as needed.
- Demonstrate computer literacy in database, Microsoft Office; and EMR.
- Provide excellent customer services to our patients in words and actions that demonstrate our mission, vision, and core values.
- Willingness to assist co-workers.
- TB Clearance within the past 12 months