What are the responsibilities and job description for the Community Health Worker Lead position at Community Clinic of Maui, Inc.?
Brief Description
PRIMARY FUNCTION: The Lead Community Health Worker (Lead CHW) contributes to meeting the comprehensive needs of the patient that include social determinants of health and direct medical services. Under the Primary Care Medical Home (PCMH) model, the Lead CHW contributes to patient recruitment, education, navigation, social support, medical follow-up needs, care coordination and integration. Chronic disease management and risk factor reduction are often the focus of these efforts for the Lead CHW with proven interventions on chronic disease prevention and control. Supports the Street Medicine program.
Join the Malama I Ke Ola Health Center Team!
The Lead Community Health Worker provides patient services in the health center and outside in the community for patient recruitment. Patient services are provided for existing patients and patient recruiting is conducted within targeted communities (which includes all census tracts on Maui island, with the exception of Hana) on a rotational basis, to perform:
Education
ü Makes independent decisions on routine activities within scope and function of the position and refers non-routine decisions to manager or director.
PRIMARY FUNCTION: The Lead Community Health Worker (Lead CHW) contributes to meeting the comprehensive needs of the patient that include social determinants of health and direct medical services. Under the Primary Care Medical Home (PCMH) model, the Lead CHW contributes to patient recruitment, education, navigation, social support, medical follow-up needs, care coordination and integration. Chronic disease management and risk factor reduction are often the focus of these efforts for the Lead CHW with proven interventions on chronic disease prevention and control. Supports the Street Medicine program.
Join the Malama I Ke Ola Health Center Team!
- Team-Based Work Environment
- 90 Day Introductory Period
- Awesome benefits
- Medical, Dental, Vision, life insurance, short & long-term disability, and 403(b) Retirement Plan, FSA, and other voluntary benefits
- Vacation, Holiday and Sick Benefits
The Lead Community Health Worker provides patient services in the health center and outside in the community for patient recruitment. Patient services are provided for existing patients and patient recruiting is conducted within targeted communities (which includes all census tracts on Maui island, with the exception of Hana) on a rotational basis, to perform:
- Care coordination and integration, to include working with patient, partners, families and caregivers.
- Resource identification.
- Goal setting and assistance with self-monitoring.
- Culturally and age appropriate education to include instructional materials, with multiple language options, health screens, and clarification of care plans in compliance with clinical protocols.
- Patient recruitment includes contacting assigned individuals who have yet to establish care, educating them about the range of services available to them at the health center, and expansion of translation and/or interpretation services available to patient.
- Scheduling and coordinating of group health education classes.
- Education and communication materials, educational tools, multimodality approaches to care in multiple languages.
- Coordination and implementation of community outreach events, including communication for increased staff engagement in community outreach.
- Participates in relevant meetings for program integration with clinical departments/staff.
- Marketing of community events and CCM programs by
- Creating flyers or working with approved graphic artist to create advertising zollateral
- Managing enrollment capacity of event
- Implement and monitor care management plans.
- Assistance with appointment scheduling.
- Psychosocial support.
- Eligibility referrals.
- Translation and/or interpretation services as qualified.
- Coordination of transport
- A Patient Assistance Program (PAP) to provide financial assistance to access complementary and alternative care options as well as healthy foods.
- Prepares regular and requested reporting data and details to management.
- Participates in data collection and report writing for grants as assigned.
- Prepares and published work schedules for CHWs.
- Approves timecards and time off requests, including coding according to pay policies.
- Recruits, selects, trains, manages, motivates, and provides performance feedback during 1:1 sessions and at fiscal yearend.
- Performs administrative duties as assigned as a Lead.
- Participates in management training sessions and meetings.
- Models our Principles and Core Values.
Education
- High School Diploma or its equivalent.
- Experience working in a multi-cultural setting.
- Experience working in a community-based setting; one to two years preferred.
- Written and oral fluency in English required. Other second languages are desirable.
- Knowledge of some medical terminology preferred.
- Basic computer skills.
- Ability to initiate and maintain positive working relationships with staff and other organizations.
- Understand the community served and community connectedness.
- Good communication skills, such as listening well, and using language appropriately.
- Ability and willingness to provide emotional support, encouragement and motivation to patients.
- Ability to communicate in a trauma-informed manner.
- Accurately take and record vital signs.
- Skill in assisting with various treatments and medications, as directed.
- Valid driver’s license.
- Access to an insured vehicle.
- TB clearance within previous 12 months.
- BLS CPR certificate.
ü Makes independent decisions on routine activities within scope and function of the position and refers non-routine decisions to manager or director.