What are the responsibilities and job description for the Lending Support Specialist position at Community Choice Credit Union?
Lending Support SpecialistJoin Our Lending Team at Community Choice Credit Union!Are you detail-oriented, organized, and passionate about helping members achieve financial success? Community Choice Credit Union is looking for a Lending Support Specialist to support our growing Lending Department. In this role, you will play a key part in ensuring accurate, compliant, and timely processing of indirect and direct loan documentation—all while supporting our mission to help our neighbors achieve the life they desire.The full job description is attached for your review.What You’ll DoAs a Lending Support Specialist, you will support the entire loan lifecycle by:Processing indirect loan paperwork and ensuring complete and accurate documentation.Disbursing indirect dealer reserve payments on the day of funding.Preparing and reporting key indirect lending statistics to management.Tracking dealership chargebacks and completing timely follow-up.Documenting trends, patterns, and market information for leadership.Conducting daily accuracy reviews of consumer, home equity, and business loans.Assisting team members in clearing loan exceptions and maintaining review records.Processing Skip-a-Pay requests.Completing daily, weekly, and monthly reporting tasks.Managing daily mail and routing to the proper departments.Preparing, uploading, and scanning loan documentation in accordance with policies and procedures.Processing MRM requests and subsequent actions.Supporting members by processing CUNA insurance product claim requests.Maintaining lien tracking for all secured loans: titles, UCC filings, RD-108s, releases, and termination statements.Maintaining secure storage of out-of-state titles.Responding to internal inquiries via email, phone, or chat within service standards.Assisting with updates to Lending SOPs and recommending process improvements.Preparing monthly lending reports (consumer, indirect, HE, business, exceptions, titles, and more).What You’ll Bring0–2 years of related experience.Knowledge of the financial industry and credit union products and services.Understanding of State and Federal regulations (Reg Z, Reg B, etc.).Strong communication skills—verbal, written, phone, email, and chat.Excellent analytical, decision-making, and mathematical abilities.Ability to manage multiple tasks with minimal supervision.Strong relationship-building skills and a collaborative mindset.Proficient computer skills, with experience using Microsoft Word, Outlook, and Excel preferred.
