Branch Manager

Manages a full-service branch to include its business development activities, personnel, customer service, profitability, and operations.  This position includes 50% of time spent on Sales and Service, 40% on Management and Leadership, and 10% on Operations. Committed to upholding VCNB Mission Statement and Core Values.

▲Responsible for the planning and execution of the branch calling plan. Actively calls on prospective customers to develop new business and existing customers to expand and retain current business customers Participates in community activities to support organizational goals. 

▲Monitors branch production reports, coaches branch staff, and utilizes customer relationship software and skills to achieve branch production goals. Responsible for ensuring that standard operating procedures, regulations, and policies are followed and provides guidance to branch personnel on operating problems, exceptions, and adjustments. Reviews the required branch reports and is responsible for ensuring that the branch is in compliance with audit requirements.

▲Coaches and mentors branch staff to optimize the customer experience by providing excellent customer service through consistent execution of the VCNB Service Standards. 

▲Responsible for the implementation and execution of sales development activities. Opens new accounts and cross sells all types of bank products and services. Responsible for ensuring branch staff are adhering to the VCNB Sales Approach, maintaining service excellence through all channels to fully meet our customer’s needs and expectations. ▲Responsible for ensuring staff are acquiring the skills to fill open positions within the branch network through active mentoring, coaching and involvement with Employee Development Officer. Responsible for active recruiting to bring talent to the bank to fill open positions within the branch network. Oversees the interview process of internal and external candidates and is able to provide the direction and guidance needed to develop branch staff. .

▲Able to grow the banks consumer loan and credit card portfolio with the following: actively solicit and cross sell products to potential customers, actively interview loan applicants, gather required documentation, input loan requests in appropriate software, close approved requests and process notice of adverse action for modified/denied requests. 

▲Able to assist customers with transactions, deposit accounts and consumer loans. Able to be an integral part of the branch transformation plan and evolution of the personal banker model. Responsible for the administrative duties for the branch including report preparation, maintaining records and files, and maintaining safe deposit box records. Ensures the ATM is maintained and balanced.

           ▲Responsible for ensuring the branch is adhering to the VCNB Branch Standards.

▲Attends regular bank meetings and training sessions and is responsible for effectively communicating pertinent information to the branch staff to include policy and procedure changes/updates as well as bank product and sales information.

            ▲Exercise independent judgment and discretion within job duties.

            ▲ All other duties as assigned