What are the responsibilities and job description for the ASSISTANT BRANCH OPERATIONS MANAGER position at OHIO VALLEY BANK?
Job Details
Description
You are responsible for assisting the Branch Operations Manager in supervising branch operations, managing customer retention, mentoring and developing branch staff and working with other departments to support growth of the bank.
Assist the BOM to supervise branch operations including customer service, account services, loan applications and closings (where applicable), vault/safe deposit boxes, branch capture and various monthly reports, facility management (including but not limited to ATM's, CDU's, C/M's and building maintenance upkeep and repairs).
Assist the BOM in managing branch employees by providing supervision, leadership, coaching, and advice. Motivate employees to meet branch goals and accountabilities.
Assist the BOM to manage customer retention by building, maintaining and mending relationships.
Promote bank products and services, implement sales initiatives and incentive programs, as well as training, mentoring and development of staff.
Continually strive to meet accountabilities and goals.
Mentor and develop staff by providing input to the BOM for quarterly & annual employee evaluations.
Community Involvement by participating and promoting impact days.
CSR & ASR Duties. Maintain satisfactory levels in CSR Balancing and ASR Quality Control
Ability to efficiently run another office as the ABOM when an occasion may arise.
Manage/delegate/oversee other miscellaneous duties such as ATM maintenance/replenish, coin machine, cash advance machine, branch capture, wire transfers, handling customer complaints, and various reports, etc.
Assist other departments with various assigned tasks (mail returns, stop payment verifications, etc.).
Special Projects (Ex. Community First activities, Branch Events and Specialized Training).
May be called upon to train. Existing employees or new hires.
All other duties as assigned.
Qualifications
Account Services Knowledge
Cash/Check Handling Experience
Microsoft Office knowledge
Management Skills, such as Employee Documentation, problem resolution, etc.
Ability to Instill & Practice Team Building
Discretion and Independent Judgment - Employee Disciplinary
Ability to make good, sound Judgments and Decisions
Excellent Customer Service Skills - Dealing with Customers and Employees
Interpersonal/People Skills
Public interaction skills
Delegation Skills
Ability to perform effectively and professionally under stress
Professional Oral/Written Communication Skills
Good Organization & Time Management Skills
Maintain Customer Privacy at all times
Creativity
Flexibility
Ability to operate standard office equipment
Standing continually for up to 2 hours or more
Ability to lift minimum 50lbs for coin bags
Occasional Travel
Salary : $21