What are the responsibilities and job description for the Energy Assistance Customer Care Professional Temp position at Community Action Program of Evansville and Vanderburgh County?
Key Duties & Responsibilities
Client Support & Communication
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Answer incoming calls promptly and professionally from program applicants and participants.
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Provide accurate information about program eligibility, application requirements, and benefits.
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Explain program procedures, timelines, and documentation needs clearly to clients.
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Respond to client questions and resolve routine issues, escalating complex concerns to supervisors.
Application Assistance
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Assist clients in completing applications over the phone, ensuring required information is accurate and complete.
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Verify client information, eligibility criteria, and supporting documentation.
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Schedule follow-up appointments or callbacks when additional information is needed.
Data Entry & Recordkeeping
- Prepare reports on call volume, client concerns, and application status as requested.