What are the responsibilities and job description for the Patient Services Representative 2- Behavioral position at Community Action Partne?
Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:
- Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.
- Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
- Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.
OUR PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.
VISION
Communities where everyone has an opportunity for a successful life.
MISSION
The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.
KEY BELIEFS
- Integrity—We treat all people with dignity and respect.
- Compassion—We believe working compassionately with people enriches all.
- Inclusion—We are inclusive and advocate for diversity.
- Collaboration—We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
- Innovation—We embrace opportunities to learn, grow and make wise choices.
COMPETITIVE BENEFITS PACKAGE:
● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Eleven Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●
Full Time - 40 hours Monday through Friday 8:30 AM to 5:30 PM
Date: September 2020
Revised: January 2026
Job Title: Patient Service Representative 2
Reports To: Behavioral Health Care Manager
Areas of Responsibility: Greet and assist Health Center clients during their clinical visit assuring client satisfaction with emphasis on Customer Service as well as completion of all required forms and accurate, timely data entry to help assure medical chart continuity.
Major Duties:
- Play an active role in patient services using the provider led, team-based Patient Centered Medical Home Care Model.
- Support helping patients for all medical and behavioral health services in an efficient, effective, and courteous manner, delivered in the patient’s preferred language and supporting patient care that is “accessible, continuous, comprehensive, evidence-based, family-centered, coordinated, compassionate, and culturally effective.”
- Always treat patients in an appropriate and professional manner.
- Follow clinic procedures for optimal client care, which includes but is not limited to, scheduling; client check-in and checkout; completion of appropriate CAPWN Health Center forms, data entry, scanning and attaching to electronic record; calculation and determination of sliding fee scale; calculation and collection of charges; updating of electronic schedule as to where the client is in their visit process.
- Verify Insurance eligibility at check-in or as needed.
- Support patient care by providing written materials in the patient’s preferred language; offer internal and community resource information to patients and their families; offer patient handbook and CAPWN brochures.
- Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.
- Maintain CPR (Cardiopulmonary Resuscitation) Certification.
- Attend meetings, in-services and training as required.
- Facilitates patient requests for same-day and future appointments with all providers.
- Assists with setup of appointments or group sessions as needed.
- Maintains up-to-date contact information about commonly used community resources.
- Answering telephones, preparation of charts for next day appointments and appointment reminder calls to patients.
- Assist in receiving and posting payments for patient accounts.
- As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the Western Nebraska Communities we serve.
- Perform other duties as assigned.
Working Conditions:
- Work requires ability to meet tight deadlines.
- Flexible work hours as needed.
- Public interaction 90%, 10% training, meetings, and community interaction.
- The noise level in the work environment is average.
- Long periods of sitting in a chair.
- Frequent interruptions.
- Well-lit, temperature-controlled clinical setting, with standard medical and office equipment available.
Physical Requirements:
- Operate office machines.
- Occasional lifting and carrying of up to ten pounds.
- Must regularly talk, hear and have close vision ability.
- Ability to bend, stoop, squat, crouch and pull file drawers.
- Ability to sit for long periods.
Minimum Qualifications:
Grade 2:
- High School Diploma or GED required.
- Preference given to those able to communicate effectively in English and in Spanish. Applicable screening will occur for additional compensation.
- One year experience as receptionist or similar office/clerical duties preferred.
- One year computer experience in data entry and word processing required.
- Excellent customer service skills required.
- Ability to multitask in a busy environment.
- Physically and mentally able to perform required duties.
Grade 3:
- Meet minimum qualifications above plus.
- Two years’ experience in customer service OR two years’ experience as receptionist or similar office/clerical duties preferred
Grade 4:
- Meet minimum qualifications above plus.
- Five years’ experience in customer service OR five years’ experience as receptionist or similar office/clerical duties preferred
Grade 5:
- Meet minimum qualifications above.
- Successful completion of Bilingual Medical Terminology Exam
"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law."
Salary : $16 - $19