Sr. Electronic Payments Services Coordinator

Communication Federal Credit Union has proudly served its members for over 80 years, and Forbes ranked #1 Credit Union in Oklahoma multiple times through the years! We know much of our success is from our deep commitment to our communities, providing financial education, and supporting local organizations.

We're passionate about the credit union philosophy of "People Helping People" and we empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to impact our organization and the communities we serve.

Benefits include:

• $1,000 Welcome Bonus after 90 days


• 11 Paid Holidays


• 200% 401(k) Match up to 5%


• Tuition/Educational Assistance and many other Perks & Discounts for Employees


• Medical Plans with $5.00 Employee Only Per Pay Period Plan
  
  
  
  • Dental, Vision, Short-Term Disability Insurance available
  
  
  • Paid Basic Life, AD&D Insurance, and Long-Term Disability
  
  
  
  

POSITION INFORMATION:

The Sr. Electronic Payment Services Coordinator is responsible for overseeing administrative tasks related to electronic payment services, including share drafts, ACH, and wire transactions. This role ensures compliance with current regulations, maintains updated procedures, and provides support to branches, members, and internal teams regarding electronic payment inquiries.

Who You Are:

• Strong written and verbal communication skills, including the ability to draft professional reports and correspondence using proper grammar.


• Ability to analyze and interpret documents such as regulations, and internal policies.


• Proficiency in intermediate mathematical concepts, including decimals, percentages, and fractions.


• Exceptional attention to detail and accuracy in all tasks.


• Effective interpersonal skills for engaging with members, external parties, and colleagues in a courteous and professional manner.


• Strong organizational skills with the ability to prioritize multiple tasks and adapt to shifting priorities.


• Proficiency in Microsoft Word and Excel, along with advanced capabilities in core financial software applications.

What You Will Do:

• Monitor regulatory changes and update procedures accordingly to ensure compliance.


• Resolve account discrepancies in a timely and professional manner, handling inquiries, adjustments, and related correspondence.


• Manage unposted errors and exception items efficiently.


• Execute tasks associated with additional programs as assigned.


• Serve as a resource for branch staff, providing guidance on electronic payment service-related inquiries.

Required Education and Experience:

• Accredited ACH Professional (AAP) certification required.


• Minimum of two years' experience in a financial institution, preferably with electronic payments exposure.


• High school diploma or GED; combination of relevant education, training, and experience that supports the required competencies.